Well, I got a good education on the etiquette of these newsgroups.
I was rather embarrassed that the answer came down to a simple button (but
that is often how it goes with tech support). I wasn't sure if it was not
some sort of reghack or obscure advanced setting that I did not find when I
checked Options. Had I been a little less sleep-deprived, I would have
posted to the general, setupconfig and forms, and excluded any of the coding
groups.
I understood Randy's response, as I know what it is like to deal with obtuse
support clients. I took issue with the overall tone of his response.
Unlike bulletin boards with sticky category capability, there isn't a posted
code of conduct in newsgroups that cover the finer points like the
distinctions between cross-posting and multiposting. All an infrequent to
noob user wants is to get their problem resolved.
Had I been a regular poster, however, I might have justifiably been on my
way to a smacked bottom.
Thanks for the schooling, all!
Mike