It depends on how they've screwed it up. It could be simply a display issue,
such as changing the view or hiding white space. But if they've changed
margins or modified the Normal style or something of that nature, then you
can rename Normal.dot to force Word to create a new, factory-default copy.
See http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA http://word.mvps.org