Rules intermittently don't work

[Steve Thackery]

Running Outlook 2007 on Vista SP1 Home Premium.

I have two email accounts on two different ISP. Both ISPs puts the word
"[Bulk]" in front of emails it thinks are spam.

I've created a rule as follows:

---
Apply this rule after the message arrives
with [Bulk] in the subject
move it to the Junk E-mail folder
---

That should divert all incoming mails - from both ISPs - marked as [Bulk] to
my Junk folder, agreed?

After that I've created another rule which diverts emails from my second ISP
to a separate Inbox, as follows:

---
Apply this rule after the message arrives
sent to xyzxyz*@btinternet.com
move it to the Inbox - BT folder
---
* (account name obscured)

This rule is below the first rule, so it should execute after it.

So, in summary:

1/ Anything with [Bulk] in the subject gets sent to the Junk folder
2/ Of what's left, anything to (e-mail address removed) gets sent to the
Inbox - BT folder
3/ The remainder go to my normal Inbox folder

Here's the problem: I keep finding emails with [Bulk] in the subject in my
Inbox - BT folder.

In other words, it's like the first rule isn't picking them up, so they are
"falling through" to the second rule, which then diverts them (correctly) to
the Inbox - BT folder.

To confuse the situation further, this is intermittent. Most [Bulk] emails
coming in on my BT Internet account correctly goes to the Junk folder. Only
some of it (perhaps a third?) carries on through to the Inbox - BT folder.

Am I doing something wrong? Can anyone suggest what the problem could be?

Thanks in advance for any help.

SteveT

 

[Diane Poremsky [MVP]]

Add Stop Processing to the first rule - otherwise if the messages meets the
condition of the next rule, it may be processed by it.

--
Diane Poremsky [MVP - Outlook]



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[Steve Thackery]

Add Stop Processing to the first rule - otherwise if the messages meets

the condition of the next rule, it may be processed by it.

Ah! Thanks, Diane, I hadn't realised that.

I'll try it and report back.

Thanks again.

SteveT

 

[Steve Thackery]

Mended! Since doing what you suggest, it has worked perfectly.

Thank you, Diane.

SteveT