P
Philip
I uninsatalled and installed. It doesn't help. I still
get the error.
get the error.
R
Raghu Prakash
Hi Philip,
CAUSE
This error message occurs when you use any of the following Direct Mail
Manager templates
Letter Wizard.wiz
Flyer Wizard.wiz
Postcard Wizard.wiz
and the Microsoft Office Assistant is not installed.
RESOLUTION
To resolve this problem, run the Word 97 Setup program, and install the
Office Assistant. To do this, follow these steps:
Click the Start button, point to Settings, and then click Control Panel.
Double-click the Add/Remove Programs icon.
In the list of programs, double-click Microsoft Word 97.
In Microsoft Word 97 Setup, when you are prompted with "Welcome to the
Microsoft Word 97 installation maintenance program," click Add/Remove.
Click to select the Office Assistant check box, and then click OK.
Click Continue to complete Word Setup.
MORE INFORMATION Microsoft Knowledge Base Article - 182610
http://support.microsoft.com/default.aspx?scid=kb;en-us;182610
Please let me know has this helped You...
Thank you...
Raghu...
This posting is provided "AS IS" with no warranties, and confers no rights.
CAUSE
This error message occurs when you use any of the following Direct Mail
Manager templates
Letter Wizard.wiz
Flyer Wizard.wiz
Postcard Wizard.wiz
and the Microsoft Office Assistant is not installed.
RESOLUTION
To resolve this problem, run the Word 97 Setup program, and install the
Office Assistant. To do this, follow these steps:
Click the Start button, point to Settings, and then click Control Panel.
Double-click the Add/Remove Programs icon.
In the list of programs, double-click Microsoft Word 97.
In Microsoft Word 97 Setup, when you are prompted with "Welcome to the
Microsoft Word 97 installation maintenance program," click Add/Remove.
Click to select the Office Assistant check box, and then click OK.
Click Continue to complete Word Setup.
MORE INFORMATION Microsoft Knowledge Base Article - 182610
http://support.microsoft.com/default.aspx?scid=kb;en-us;182610
Please let me know has this helped You...
Thank you...
Raghu...
This posting is provided "AS IS" with no warranties, and confers no rights.
B
Beth Melton
Hi Philip,
Seldom does uninstalling/reinstalling resolve errors - especially
runtime errors.
A "runtime" error means that there is an error in a macro or add-in
that is attempting to run. Typically these macros are created by a
third-party and are not part of the Word installation. (They could
also be caused by a malfunctioning macro virus as well)
Many third-party applications will create an add-in and place it in
the Office\Startup folder or use a COM add-in (DLL) to integrate their
software with Word.
Go to Tools/Templates and Add-Ins and see if there are any global
templates or add-ins listed. If you find any then chances are they are
located in your Office\Startup folder or Word\Startup folder.
The location of the Word\Startup folder can be found under
Tools/Options/File Locations and the Office\Startup folder will be
located in the installation path for Office.
If you find more than one add-in move them one at a time until you
determine which one is causing the problem.
As of Word 2000, Word can have COM add-ins, those that are added in
via the Registry rather than the Startup folders. To check for COM
add-ins add the "COM Add-In" command to your toolbar.
- Right-click any toolbar and select Customize
- On the Commands tab, select the Tools category
- Locate COM Add-Ins on the right
- Drag/Drop to a location of your choice
For more information on COM Add-Ins, see this article:
http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsInstalled.htm
For additional troubleshooting steps for errors starting/exiting Word
see this article:
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
Seldom does uninstalling/reinstalling resolve errors - especially
runtime errors.
A "runtime" error means that there is an error in a macro or add-in
that is attempting to run. Typically these macros are created by a
third-party and are not part of the Word installation. (They could
also be caused by a malfunctioning macro virus as well)
Many third-party applications will create an add-in and place it in
the Office\Startup folder or use a COM add-in (DLL) to integrate their
software with Word.
Go to Tools/Templates and Add-Ins and see if there are any global
templates or add-ins listed. If you find any then chances are they are
located in your Office\Startup folder or Word\Startup folder.
The location of the Word\Startup folder can be found under
Tools/Options/File Locations and the Office\Startup folder will be
located in the installation path for Office.
If you find more than one add-in move them one at a time until you
determine which one is causing the problem.
As of Word 2000, Word can have COM add-ins, those that are added in
via the Registry rather than the Startup folders. To check for COM
add-ins add the "COM Add-In" command to your toolbar.
- Right-click any toolbar and select Customize
- On the Commands tab, select the Tools category
- Locate COM Add-Ins on the right
- Drag/Drop to a location of your choice
For more information on COM Add-Ins, see this article:
http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsInstalled.htm
For additional troubleshooting steps for errors starting/exiting Word
see this article:
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm
--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/