RunTime Error!

T

thrlckr

7-8 minutes into Word 2002 use with Windows XP I get a
Run Time Error. Microsoft Office\Office 10\WinWord.exe
abnormal program termination appears with an OK button
and a an application processing indicator. The only
choice is to enter OK which terminates the whole
application. If I reopen the automatic recovery file,
the same RunTimeError freeze immediately occurs. The
following trials have failed: repair back to original in
add/remove program option, remove and reload Word 2002,
remove competing Office Professional 2000, restart
computer, download updates for Word 2002 and Win XP.
Help!
 
B

Beth Melton

A "runtime" error means that there is an error in a macro or add-in
that is attempting to run. Typically these macros are created by a
third-party and are not part of the Word installation. (They could
also be caused by a malfunctioning macro virus as well)

Many third-party applications will create an add-in and place it in
the Office\Startup folder or use a COM add-in (DLL) to integrate their
software with Word.

Go to Tools/Templates and Add-Ins and see if there are any global
templates or add-ins listed. If you find any then chances are they are
located in your Office\Startup folder or Word\Startup folder.

The location of the Word\Startup folder can be found under
Tools/Options/File Locations and the Office\Startup folder will be
located in the installation path for Office.

If you find more than one add-in move them one at a time until you
determine which one is causing the problem.

As of Word 2000, Word can have COM add-ins, those that are added in
via the Registry rather than the Startup folders. To check for COM
add-ins add the "COM Add-In" command to your toolbar.

- Right-click any toolbar and select Customize
- On the Commands tab, select the Tools category
- Locate COM Add-Ins on the right
- Drag/Drop to a location of your choice

For more information on COM Add-Ins, see this article:
http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsInstalled.htm

For additional troubleshooting steps for errors starting/exiting Word
see this article:
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm


--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
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