"save as" causes crash

J

JMC

when I "save" a word document it's ok, but when I do "save
as" the application crashes. Any ideas, except the obvious
one of don't "save as"?
 
T

TF

Open NAV and it is under Advanced Options.



: Where can I disable the plugin ?
:
: >-----Original Message-----
: >Version of Word? Try disabling the Office Plug-in in
: Norton AntiVirus.
: >
: >--
: >Suzanne S. Barnhill
: >Microsoft MVP (Word)
: >Words into Type
: >Fairhope, Alabama USA
: >
: >Email cannot be acknowledged; please post all follow-ups
: to the newsgroup so
: >all may benefit.
: >
: message
: >: >> when I "save" a word document it's ok, but when I
: do "save
: >> as" the application crashes. Any ideas, except the
: obvious
: >> one of don't "save as"?
: >>
: >
: >.
: >
 
J

JMC

I don't have this option. I am using corporate edition
8.1 which seems to have different options than the others
I have looked up.
 
S

Suzanne S. Barnhill

If Norton AV was installed at one time then the DLL for the Office
Plug-in could still be registered.

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820
 
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