save-as causes the system to hang

V

Valezri

Hi

I wonder if anyone else has experienced this problem. I run a W2000 network
with Office XP. Users have roaming profiles. Recently and quite often,
whenever users click "Save-As" in an Office document, the system hangs to the
point where a reboot is required. In most cases, the Office autorecovery
feature kicks in if the user then logs on to the same workstation and opens
the relevant program. Sometimes it does not though and work is lost.

Any ideas anyone?
 
G

garfield-n-odie

Right-click on the My Computer icon on the Windows desktop,
left-click on Disconnect Network Drive, and disconnect any mapped
network drives that are not currently available.
 
V

Valezri

Hi Garfield-n-odie

That makes sense. Unfortunately, most users have right-click disabled for
good reasons. Drives are mapped through a logon script, which I will now
check for invalid drives. Thanks
 
V

Valezri

Spot on Garfield-n-odie

There was a mapping to a folder that a colleague decided to stop sharing
without telling me (me being the network manager and all!) Plus users have a
mapping to a CD Server that keeps crashing and is being binned in the next
few days!

I am very grateful for your help - particularly as this turned out to be a
networking, not an MS Office, question.
 
G

garfield-n-odie

Glad to hear that you got things working properly, and thanks for
the feedback.
 
X

xblam

Disconnecting from a bad network connection solved my problem.

Thanks a lot for whoever posted the advice.

Brian
 
A

Al

If you want to avoid this from happening again - Windows 2000 and XP
Try saving the following text using Notepad as ---> fix.reg

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SCAPI]
"Flags"=dword:00100c02

Double-click the file to update the Registry.
Now when you have Network shared that are bad, the Save As will not stall.
This worked fine in our organization of some 7,000 workstations.

Al
 
S

sparticle

Al said:
If you want to avoid this from happening again - Windows 2000 and XP
Try saving the following text using Notepad as ---> fix.reg

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SCAPI]
"Flags"=dword:00100c02

Double-click the file to update the Registry.
Now when you have Network shared that are bad, the Save As will not stall.
This worked fine in our organization of some 7,000 workstations.

Al


xblam said:
Disconnecting from a bad network connection solved my problem.

Thanks a lot for whoever posted the advice.

Brian
Click to expand...
Click to expand...

It took me six hours of tearing my hair and I still couldn't fix thia
particular glitch -- this fixed it in thirty seconds. Wish I'd looked here
first -- thanks a million. I am very grateful.

[Addendum: I needed to reboot my computer for the registry changes to
effect the fix -- I don't know if that's true for everyone, but try it first
before concluding it won't work. ;-) ]
 
G

garfield-n-odie [MVP]

Yes, it is always necessary to restart Windows after modifying
the registry, or else Windows won't "see" the updated registry.
 
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