second question about email problem

  • Thread starter bill and terrimailbox
  • Start date

B

bill and terrimailbox

On another email account that I use -- which is also AT&T worldnet email account. I can send but not receive email; what is the trouble here? the error message I receive is: Unknown error, please save any exisitng work & restart program. error number: 0x800ccc1a
Thank you.
 
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R

Roady [MVP]

Turn off SSL for your account settings.
On your account settings choose button More Settings-> tab Advanced

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Roady [MVP]
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bill and terrimailbox said:
On another email account that I use -- which is also AT&T worldnet email
account. I can send but not receive email; what is the trouble here? the
error message I receive is: Unknown error, please save any exisitng work &
restart program. error number: 0x800ccc1a.
 
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J

Jeff Stephenson [MSFT]

I don't think that will work, Roady - as I recall, AT&T *requires* SSL.

I assume you have Outlook 2002, but have not applied any service packs.
This was a problem in the originally released version of Outlook, which uses
the Internet standard way of making a secure connection. AT&T uses an older
non-standard method, and somehow we didn't enable that in Outlook. SP-1 of
Outlook should fix the problem.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights
 

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