Security for one Admin function for Support Center

P

Pat

We would like to set up a security login that would allow our Support
Center staff to check-in the project files. This would be especially
helpful since our Support Center works longer hours. We are running
Project 2002 server. Can anyone suggest?
 
E

Earl Lewis

Pat,

Depending on what you want the support folks to do you can take a couple different routes. If all they need to do is check in projects that someone left open you could set this up using a project server authenticated account. Create one account if you like and give the credentials out to everyone that needs them or create individual accounts as necessary. My personal preference would be to have individual accounts so you'd have a better chance of knowing who did what when. With one login that's obviously a problem.

The other alternative is to use windows authentication for the account(s) and this simply requires that the accounts exist in your active directory that project server authenticates against.

About the topic of having support folks checking in projects - this can be risky. If a project manager has checked out a project for editing, made substantial changes to the project and forgot to close it checking the project in could possibly cause all changes to be lost - depending on where the PM left off and when he saved/published last. Just a heads-up for you in case you hadn't heard about this.

Earl
We would like to set up a security login that would allow our Support
Center staff to check-in the project files. This would be especially
helpful since our Support Center works longer hours. We are running
Project 2002 server. Can anyone suggest?
 
P

Pat

We have had several instances where a PC will lock up during a session
that someone is using after hours. Once that happens the user is
locked out of the project file until the next day when I come in and
check-in the project file. The Support Center would only check-in a
file upon the request of the file owner. One user is on a laptop and
has repeatedly locked up her PC with her project file open, then she
cannot get back into her project file. We are trying to find a
solution. One request is to give me (project administrator) access
from my home PC so I can unlock the files. If that is done do I need a
VPN?
 
E

Earl Lewis

Pat,

Have you tried connecting to project web access from home without a VPN? It is possible that it could work and if not then the VPN would be the way to go.

As far as limiting what this account can do goes, you could add the account (project server or windows authentication doesn't matter) to the Administrators group, not assign them to any security categories and then deny everything under Global permissions EXCEPT "Manage enterprise features". This would allow this account to check in projects and resources, update the OLAP cube and manage versions. The latter two things you could easily train someone to NEVER, NEVER, NEVER do those things - unless someone asks them to I guess.

Hope that helps some.

Earl
We have had several instances where a PC will lock up during a session
that someone is using after hours. Once that happens the user is
locked out of the project file until the next day when I come in and
check-in the project file. The Support Center would only check-in a
file upon the request of the file owner. One user is on a laptop and
has repeatedly locked up her PC with her project file open, then she
cannot get back into her project file. We are trying to find a
solution. One request is to give me (project administrator) access
from my home PC so I can unlock the files. If that is done do I need a
VPN?
 
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