security update changing my outlook to office outlook and . . .

M

mark foley

asking for a product key when i try to open after a re-boot. the problem is
that it won't accept my product key. when i try to run the plain outlook
that i have instead of the office outlook it has been altered it states
"operation failed" and won't send or receive emails
 
M

mark foley

the apps bundled under microsoft office in my programs menu do the same
thing--ask for a product key--but the programs that are listed individually
do you have other office apps installed and do they work?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/



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mark foley said:
asking for a product key when i try to open after a re-boot. the problem
is
that it won't accept my product key. when i try to run the plain outlook
that i have instead of the office outlook it has been altered it states
"operation failed" and won't send or receive emails
Click to expand...
Click to expand...
 
B

Brian Tillman

mark foley said:
the apps bundled under microsoft office in my programs menu do the
same thing--ask for a product key--but the programs that are listed
individually on the programs menu (excel, power point, etc) all work
with the exception of outlook which has the aforementioned problem.
Click to expand...

If you can start Word, click Help>About. The product ket displayed there
should be the same for all Office products installed from the same kit.
 
M

mark foley

the product id shown under the help menu in my other office apps is only 20
digits long and does not include letters. they match from word to excel,
etc., but do not match the key that office outlook is requiring.
 
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