Send/Receive anomalies over dialup

[Todd Samost]

Hello, All,

I perused some of this group's history, didn't find what I was looking for, so
here goes.

Outlook 2000, with a LAN (IP address, gateway) for local file access, and
dial-up thru an ISP for email (POP3, SMTP) access.

Symptom: if anything is in the outbox, it won't process a Send/Receive, it
just hangs trying to do a send first. There seems to be an inital I/O on the
modem, small packets of data transfer. But then nothing.

If the outbox message is opened (and kept open), the Send/Receive does a
receive first (since nothing to send), and messages are received OK. (Re)send
the outbox message, Send/Receive, and all works flawlessly.

Email account settings are to use dial-up, not the LAN. While dialed into the
ISP, I can ping (with pretty good results) the POP and SMTP servers, even if
Outlook won't send. I can also browse the web with no problem.

I THINK this is an issue with the LAN vs. dialup route confusion (?), but the
fact that I can ping the mail servers confuses me. I can replicate the
problem, and it is alleviated for the rest of the dialup session (even if I
close Outlook) once I do one successful send/receive.

Any thoughts on this ? Other things I can and should check ? I see that
Outlook XP allows you to configure sending and receiving per account. My user
needs to do both, and there is only one account.

Any help is much appreciated. Please cc me by email if you reply.

todd (AT) samost (DOT) net
[remove appropriate anti-spammmm stuph in email address]

 

[Russ Valentine [MVP-Outlook]]

Could you define your mail account's connection type more clearly please?
There is no option for "dial up." Your options are LAN, IE/Third party
dialer, and Phone Line. I'm not very bright, so I can make no sense out of:
"Outlook 2000, with a LAN (IP address, gateway) for local file access, and
dial-up thru an ISP for email (POP3, SMTP) access."

Are you saying that your PST file in on a network drive?

 

[Todd Samost]

Hi, Russ,

Thanks for the response, and apologies for the lack of clarity. To answer
your questions:

1) I tried several Connection options under Email Account/Advanced properties:
first Phone lIne (with appropriate - only available - ISP dialup connection in
the drop-down box); then LAN only; then LAN if available but otherwise Phone
Line; then even the IE default. None had any effect on the hanging.

2) "Local" file access is combined C: drive and Windows peer-to-peer network.
PST is on the C: drive, and a Windows 2000 machine serves as "file server" for
a shared application. All client machines use the 192.168.xxx.xxx IP address
convention, with gateway as the Win2K shared machine.

3) FYI, the client OS is WinXP Home SP1 on one machine having this hanging
issue, and WinME on another.

I hope this helps a bit.

Thanks,

Todd.

Could you define your mail account's connection type more clearly please?
There is no option for "dial up." Your options are LAN, IE/Third party
dialer, and Phone Line. I'm not very bright, so I can make no sense out of:
"Outlook 2000, with a LAN (IP address, gateway) for local file access, and
dial-up thru an ISP for email (POP3, SMTP) access."

Are you saying that your PST file in on a network drive?

Hello, All,

I perused some of this group's history, didn't find what I was looking for, so
here goes.

Outlook 2000, with a LAN (IP address, gateway) for local file access, and
dial-up thru an ISP for email (POP3, SMTP) access.

Symptom: if anything is in the outbox, it won't process a Send/Receive, it
just hangs trying to do a send first. There seems to be an inital I/O on the
modem, small packets of data transfer. But then nothing.

If the outbox message is opened (and kept open), the Send/Receive does a
receive first (since nothing to send), and messages are received OK. (Re)send
the outbox message, Send/Receive, and all works flawlessly.

Email account settings are to use dial-up, not the LAN. While dialed into the
ISP, I can ping (with pretty good results) the POP and SMTP servers, even if
Outlook won't send. I can also browse the web with no problem.

I THINK this is an issue with the LAN vs. dialup route confusion (?), but the
fact that I can ping the mail servers confuses me. I can replicate the
problem, and it is alleviated for the rest of the dialup session (even if I
close Outlook) once I do one successful send/receive.

Any thoughts on this ? Other things I can and should check ? I see that
Outlook XP allows you to configure sending and receiving per account. My user
needs to do both, and there is only one account.

Any help is much appreciated. Please cc me by email if you reply.

todd (AT) samost (DOT) net
[remove appropriate anti-spammmm stuph in email address]

 

[Russ Valentine [MVP-Outlook]]

Still lost. I'll try it this way.
Your SMTP/POP server resides where and how do you access it? Why does your
peer to peer have anything to do with it? Are you sharing an Internet
connection and if so how?
--
Russ Valentine
[MVP-Outlook]

Hi, Russ,

Thanks for the response, and apologies for the lack of clarity. To answer
your questions:

1) I tried several Connection options under Email Account/Advanced properties:
first Phone lIne (with appropriate - only available - ISP dialup connection in
the drop-down box); then LAN only; then LAN if available but otherwise Phone
Line; then even the IE default. None had any effect on the hanging.

2) "Local" file access is combined C: drive and Windows peer-to-peer network.
PST is on the C: drive, and a Windows 2000 machine serves as "file server" for
a shared application. All client machines use the 192.168.xxx.xxx IP address
convention, with gateway as the Win2K shared machine.

3) FYI, the client OS is WinXP Home SP1 on one machine having this hanging
issue, and WinME on another.

I hope this helps a bit.

Thanks,

Todd.

Could you define your mail account's connection type more clearly please?
There is no option for "dial up." Your options are LAN, IE/Third party
dialer, and Phone Line. I'm not very bright, so I can make no sense out of:
"Outlook 2000, with a LAN (IP address, gateway) for local file access, and
dial-up thru an ISP for email (POP3, SMTP) access."

Are you saying that your PST file in on a network drive?

Hello, All,

I perused some of this group's history, didn't find what I was looking for, so
here goes.

Outlook 2000, with a LAN (IP address, gateway) for local file access, and
dial-up thru an ISP for email (POP3, SMTP) access.

Symptom: if anything is in the outbox, it won't process a Send/Receive, it
just hangs trying to do a send first. There seems to be an inital I/O

on

the
modem, small packets of data transfer. But then nothing.

If the outbox message is opened (and kept open), the Send/Receive does a
receive first (since nothing to send), and messages are received OK. (Re)send
the outbox message, Send/Receive, and all works flawlessly.

Email account settings are to use dial-up, not the LAN. While dialed

into

the
ISP, I can ping (with pretty good results) the POP and SMTP servers,

even

if
Outlook won't send. I can also browse the web with no problem.

I THINK this is an issue with the LAN vs. dialup route confusion (?),

but

the
fact that I can ping the mail servers confuses me. I can replicate the
problem, and it is alleviated for the rest of the dialup session (even

if

I
close Outlook) once I do one successful send/receive.

Any thoughts on this ? Other things I can and should check ? I see that
Outlook XP allows you to configure sending and receiving per account.

My

user
needs to do both, and there is only one account.

Any help is much appreciated. Please cc me by email if you reply.

todd (AT) samost (DOT) net
[remove appropriate anti-spammmm stuph in email address]