Send Receive issues with Outlook 2007 & Window 7

[Frustrated Brian]

I cannot get may outlook to work with Windows 7. I keep getting a 'receiving
reported error (0x80042108) : 'Outlook cannot connect to your incoming (POP3)
email server... please contact your ISP.

It does complete the send task (ie completes 1 of 2 tasks)

I have called the ISP provider and they say everything is setup OK, I have
re-installed office 2007 with SP2, I have turned off the firewall protection,
I can access the internet.

Thanks Brian

 

[Brian Tillman [MVP-Outlook]]

I cannot get may outlook to work with Windows 7. I keep getting a 'receiving
reported error (0x80042108) : 'Outlook cannot connect to your incoming
(POP3)
email server... please contact your ISP.

It does complete the send task (ie completes 1 of 2 tasks)

I have called the ISP provider and they say everything is setup OK, I have
re-installed office 2007 with SP2, I have turned off the firewall
protection,
I can access the internet.

Are you sure you're connecting to the correct POP port? Can you, from a
command prompt window, telnet to the server and port your mail service
provider wishes you to use?

 

[Frustrated Brian]

Brian
I set up the POP3 with the ISP company (twice). Unfortunately, I don't know
what you mean by the last part of your answer 'telnet to the server..."

Thanks for you help
Brian

 

[Brian Tillman [MVP-Outlook]]

I set up the POP3 with the ISP company (twice). Unfortunately, I don't know
what you mean by the last part of your answer 'telnet to the server..."

Open a command prompt window. At the prompt, enter

telnet server port

where "server" is the POP server your mail provider gave you and "port" is the
port number they told you to use. POP servers often use port 110 or port 995.
You should see something like this:

C:\> telnet someserver.somedomain.com 110
Trying... Connected to SOMESERVER.DOMAIN.COM.

+OK POP3 server <[email protected] at 29-JAN-2010
13:32:52.6500>

If you see something like this, you can enter "quit" to return to the command
prompt. If you don't see it, you have a network connection problem or the
server name or port is wrong.

 

[Frustrated Brian]

I know this is frustrating for you but

I am using port 110
Server info is incoming pop.telus.net
outgoing smtp.telus.net

When I try this at the command prompt - it says it is not a command.

I have tried several variations but with no luck

Can you put it in quotes what I should be using?

Thanks Brian

 

[Brian Tillman [MVP-Outlook]]

I know this is frustrating for you but

I am using port 110
Server info is incoming pop.telus.net
outgoing smtp.telus.net

When I try this at the command prompt - it says it is not a command.

I have tried several variations but with no luck

Can you put it in quotes what I should be using?

"telnet pop.telus.net 110" is the command you should try.

 

[Frustrated Brian]

"telnet pop.telus.net 110" is the command you should try.

Well I tried that from various directories but everyone said 'telnet' is not
recognized as an internal or external command, operable program or batch file.

Is it supposed to be from a certain directory?

Thanks Brian

 

[Gordon]

Well I tried that from various directories but everyone said 'telnet' is
not
recognized as an internal or external command, operable program or batch
file.

Is it supposed to be from a certain directory?

Thanks Brian

telnet isn't enabled by default AFAIR - you need to enable it in Control
Panel-Programs-Turn Windows Features on and off.

HTH

 

[Brian Tillman [MVP-Outlook]]

telnet isn't enabled by default AFAIR - you need to enable it in Control
Panel-Programs-Turn Windows Features on and off.

I've never had to do that on any machine I've ever configured. Telnet has
been include on all Windows versions since 2000 without my explicitly
including it. I looked it up for Windows 7, though, and I see that what you
say is true. I didn't realize it and I hadn't checked my own Windows 7 system
because I hadn't needed telnet.

 

[Gordon]

I've never had to do that on any machine I've ever configured. Telnet has
been include on all Windows versions since 2000 without my explicitly
including it. I looked it up for Windows 7, though, and I see that what
you say is true. I didn't realize it and I hadn't checked my own Windows
7 system because I hadn't needed telnet.

AFAIR I had to enable it on Vista as well. (Home Premium that is - may be
the "higher" versions have it enabled by default...)

 

[Frustrated Brian]

:

AFAIR I had to enable it on Vista as well. (Home Premium that is - may be
the "higher" versions have it enabled by default...)

.

Now the message I get is 'could not open connection to the host, on port
110: connect failed

 

[Frustrated Brian]

"telnet pop.telus.net 110" is the command you should try.

I get the following reply could not opten connection to the host, on port
110: Connect failed

 

[Gordon]

:


Now the message I get is 'could not open connection to the host, on port
110: connect failed

I get "+OK InterMail POP3 server ready." which is the correct answer.
Maybe your firewall is blocking port 110?
Are you connecting to a mail server that is NOT the one supplied by your
ISP?

 

[Frustrated Brian]

I get "+OK InterMail POP3 server ready." which is the correct answer.
Maybe your firewall is blocking port 110?
Are you connecting to a mail server that is NOT the one supplied by your
ISP?

I've gone over this twice with the ISP guys. I can always go over with this
one more time. I tend to think it is one of my fireswalls as well - but I
de-activated windows defender, the router firewall, etc (I still haven't even
installed Norton).

How can I check out if it is some firewall that I don't know about or
haven't properly de-activated?

Thanks Brian