Send & Receive

J

Jim

I am troubled....Recently both Outlook and Express have decided not to play
ball, I have configured my profile/account properly, I have tried deleting
and re-configuring several times, I have tested Telnet which returns good
results, it appears that everything is working ok but I am unable to
download/receive any mail. I have a desktop also which does receive mail, the
setting are identical and I have checked and treble checked them. Something
weird is going on....Any ideas anybody because I am baffled?
Cheers,
Jim
 
R

Roady [MVP]

Hard to say without any configuration information or error messages that you
get returned.
If you have a virus scanner that integrates with Outlook or does mail
protocol scanning, disable this integration and try again.
 
J

Jim

Thanks for the prompt reply Roady but been there done that and the fact is I
don't get any error messages, I run Zone Alarm and AVG on both machines and
both are configured the same, like I said I have checker both pop3 & smtp
ports and they are open, it's really strange because everything appears to
function but no mail gets through.
 
R

Roady [MVP]

It's a great time to turn on logging then to see what is going on during the
send/receive process. Note that for POP3 accounts you'll need to enable
"leave a copy on the server for x days" if you want to download your emails
to multiple machines.

You still failed to mention your Outlook version.
FWIW; both ZoneAlarm and AVG are applications I personally avoid as they
tend to cripple more than they offer solutions for.
 
J

Jim

I have Outlook 2003 SP3.

I have leave a copy enabled. I agree with you about Zone & AVG but am
loathed to leave my security to XP and if not AVG as a virus checker; what??

As for logging? You got me there....do I need a checked shirt and axe for
that :)
 
R

Roady [MVP]

For info about enabling logging see;
http://support.microsoft.com/kb/300479
http://office.microsoft.com/en-us/outlook/HA011742661033.aspx

The checked shirt and axe might be a good idea too; it will get you from
behind the computer ;-)

I've never had issues with only running the XP firewall but I have to
mention that I was also behind a router. If you are as well, you should be
fine with only the XP firewall. You wouldn't directly need protection for
outgoing ports on a home PC as it means you would have been infected with
something already ;-)

As for the virus scanner; I personally like McAfee VirusScan Enterprise. I'm
not sure if their consumer products are of a similar level. NOD32 is also a
good product and I have positive experiences with using that in home
configurations.
 
J

Jim

Ok I found and have started logging, I also found where it hides the file and
have looked at it but it doesn't help me, looking closely at the entries
nothing stands out as wrong, it all looks ok, but the truth is I don't really
understand most of it. I can attach a copy if you think it will help.
 
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