Sending email problem in Outlook

M

Murph

Hi
I'm using Outlook and it usually works fine but this morning, there are 2
emails in my Outbox and they refuse to send. I think the reason is the
program thinks there are 4 messages in the Outbox according to the
Send/Receive dialogue box. Any idea how to remove these invisible emails that
are causing the problem?
Thanks
 
V

VanguardLH

Murph said:
Hi
I'm using Outlook and it usually works fine but this morning, there
are 2
emails in my Outbox and they refuse to send. I think the reason is the
program thinks there are 4 messages in the Outbox according to the
Send/Receive dialogue box. Any idea how to remove these invisible
emails that
are causing the problem?
Thanks
Click to expand...

- Load Outlook.
- Put Outlook in offline mode (File -> Work Offline: enable).
- Exit Outlook.
- Load Outlook in its safe mode ("outlook.exe /safe"). This ensures no
plug-ins get loaded when Outlook is loaded. Reloading Outlook in offline
mode means it won't touch the stuck item. If Outlook ever touches the
item, you cannot delete it.
- Delete the stuck item in the Outbox folder.
- Put Outlook in online mode (File -> Work Offline: disable).
- Exit Outlook.
- Reload Outlook.
 
M

Murph

Hi
Thanks for the reply. The problem with this is that the 2 items the
application is trying to send are not visible in the Outbox. The Outbox
appears to be empty but when you click Send/Receive it attempts to send 2
items and if I have any other emails to send, they willl not go because they
are stuck behind the 2 invisible items it is trying to send.
 
B

Brian Tillman

Murph said:
Thanks for the reply. The problem with this is that the 2 items the
application is trying to send are not visible in the Outbox. The
Outbox appears to be empty but when you click Send/Receive it
attempts to send 2 items and if I have any other emails to send, they
willl not go because they are stuck behind the 2 invisible items it
is trying to send.
Click to expand...

Possibly undeliverable read receipts. See if this helps:
http://www.howto-outlook.com/howto/deletereadreceipt.htm
 
M

Murph

Thanks Brian, I have a friend who also suggested that. The problem here is
that the application you provide a link to does not appear to exist on the
Microsoft site any more. When you click the Download button you get a message
saying they can't process you;r request. If anyone can tell me where I can
get MDBVU32.EXE from I would be grateful.
Thanks
David
 
M

Murph

I managed to find the MDBVU32.EXE program, ran it and sure enough there were
two Read Receipts. These I have removed, so thanks for the tip. There is now
a third invisible message, however, which this program can't see in the Root
Folder. The Error Code I get on this one is 0x800CCC78.
Any ideas gratefully reecived.
David
 
M

Murph

Solved the second problem now by chaning the email address in my account
settings from an alias (which has worked fine for years) to the real one.
Thanks
david
 
B

Brian Tillman

Murph said:
Thanks Brian, I have a friend who also suggested that. The problem
here is that the application you provide a link to does not appear to
exist on the Microsoft site any more. When you click the Download
button you get a message saying they can't process you;r request.
Click to expand...

It works for me when I click the download button.
 
O

OracleBrains

Thanks, It worked perfectly for me!

- Load Outlook.
- Put Outlook in offline mode (File -> Work Offline: enable).
- Exit Outlook.
- Load Outlook in its safe mode ("outlook.exe /safe"). This ensures no
plug-ins get loaded when Outlook is loaded. Reloading Outlook in offline
mode means it won't touch the stuck item. If Outlook ever touches the
item, you cannot delete it.
- Delete the stuck item in the Outbox folder.
- Put Outlook in online mode (File -> Work Offline: disable).
- Exit Outlook.
- Reload Outlook.
Click to expand...
 
Top