Sending/receiving emails

J

Julie

I have been unable to send or receive external email for the past week or so.
I've checked the account information to make sure it was setup properly and
it was.

I deleted the account and set it up again and didn't work. I setup the same
account in another computer and it worked fine. I also setup another account
in my computer and it didn't work. I have removed and reinstalled Office.

I don't know what else to do, please help?

My OS is Windows XP Home Edition SP1.

The following messages are given:
 
T

Thomas H

Julie,

Are you running a firewall? Port 110 (POP3 port) may be blocked. If you've
installed a new virus scanner, it might have come with a firewall built in
(that's the latest trend)- so even though you might have disabled Windows'
firewall, another one could be running.

Before you check for a firewall, first make sure your computer can contact
(and therefore, find) the e-mail server.

You should have the server name from your ISP (example,
email.cablecompany.com).

1. Click on the Start Button.
2. Click on Run.
3. Type in "cmd" (without quotes)
4. Click OK
5. A black screen will appear. This is the command prompt window.
Type "tracert email.cablecompany.com" (without quotes) and press Enter.
(Of course, use their e-mail server name instead of that example.)

It should show a list of connections, with the final one being your ISP's
mail server. If this doesn't work (you see "Destination unreachable" or
ends by repeating "Request timed out"), your computer can't find the mail
server, and the problem has nothing to do with Outlook.

If it can find the mail server (last line shows the mail server name), then
check your firewall settings. Note that servers can have multiple names.
The friendly name of "email.cablecompany.com" might have a real name of
"server23.cablecompany.com". As long as the very last line of step #5 shows
something similar to the very first line, you're okay.

If it tells you "unable to resolve target system name", then something is
wrong with your DNS server entry. If something was wrong here though, you
probably couldn't get on the web.

6. To get rid of the black screen, type "exit" (without quotes) and press
Enter. Or, you could also click on the X in the upper right corner!

If you haven't yet, visit your ISP's website. They might have changed
something on their end; chances are, they've had other people call in with
the same question- and there might be a notice on their main webpage.

Hope that helps!

-Thomas
 
J

Julie

First of all, thanks for your help.

I ran the cmd command and it gave something like this:

1 <10ms <10ms <10ms "ip address"
2 * * * Request time out
line 3 to 30 same as line 2
Trace complete.

I ran the same command on my computer and a computer which the email is
working fine and it gave me the exact same thing.

Am I doing something wrong? How do I know if a firewall is blocking the
pop3 port?

Thanks,
Julie
 
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