Sending reply emails from default account instead of account wassent to

[DH]

Hi,

I can't work out why, when I reply to a message, it always does so from my
default account rather than the account the email was originally sent to. I
have checked the Reply & Forward Preferences and the check box which states
"Reply using the default account" is NOT checked, so why is it?

I recently transferred from Apple Mail over to Entourage and this problem is
enough to drive me back!

I have Entourage version 11.3.6 and use an iBook G4 with OSX 10.4.11 on it.

Any advice would be much appreciated.

 

[Diane Ross]

> I can't work out why, when I reply to a message, it always does so from my

> default account rather than the account the email was originally sent to. I

> have checked the Reply & Forward Preferences and the check box which states

> "Reply using the default account" is NOT checked, so why is it?
> I recently transferred from Apple Mail over to Entourage and this problem is

> enough to drive me back!

It sounds like the preference isn't sticking. Use "Switch Identity" under
Entourage in the menu bar and create a new Identity. Test the problem in the
new Identity. (you might want to drag a few test messages to the desktop
from your regular Identity for testing in the new Identity). Does the
problem go away? If yes, then this indicates a problem in your database and
you need to do a rebuild. If not, then you need to test in a new User. Go to
System Preferences and create a new User. Test in the new User. If the
problem does not go away then apply the latest Apple combo updater. If it
does go away then this indicates a problem in your Users folder.

>

> I have Entourage version 11.3.6 and use an iBook G4 with OSX 10.4.11 on it.

Thanks for providing your info.