M
MacDeli
Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
Following the installation, each time I launch an Office app, the setup assistant runs to set up my identity and crashes repeatedly so I can't run any of the applications at all. I'm running 10.6.1 on a MacBook Pro and just upgraded a student edition of Office 2008 to the new Business Edition.
Here is the crash log/call tree thru the assistant:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-09-17 15:50:26 -0400
Application Name: Microsoft Office Setup Assistant
Application Bundle ID: com.microsoft.setupassistant
Application Signature: MosA
Application Version: 13.0.0.090609
Crashed Module Name: EntourageLegacy
Crashed Module Version: unknown
Crashed Module Offset: 0x000ea15b
Blame Module Name: EntourageLegacy
Blame Module Version: unknown
Blame Module Offset: 0x000ea15b
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409
Thread 0 crashed:
# 1 0x00c4215b in _SAM_SetMeContactField + 0x0000005F (EntourageLegacy + 0x000ea15b)
# 2 0x01eb697a in _validateStringIsASCII + 0x000007F0 (UserInfo + 0x0000397a)
# 3 0x0000caab in _ImageFromBundlePath + 0x00002CDB (MicrosoftWizard + 0x00003aab)
# 4 0x0000cbd4 in _ImageFromBundlePath + 0x00002E04 (MicrosoftWizard + 0x00003bd4)
# 5 0x93cf514a in .objc_class_name_NSNavBannerButtonCell + 0x933AC19E (AppKit + 0x0008714a)
# 6 0x93dd4891 in .objc_class_name_NSNavBannerButtonCell + 0x9348B8E5 (AppKit + 0x00166891)
# 7 0x93dd033e in .objc_class_name_NSNavBannerButtonCell + 0x93487392 (AppKit + 0x0016233e)
# 8 0x93dcf639 in .objc_class_name_NSNavBannerButtonCell + 0x9348668D (AppKit + 0x00161639)
# 9 0x93e24915 in .objc_class_name_NSNavBannerButtonCell + 0x934DB969 (AppKit + 0x001b6915)
# 10 0x93dce08f in .objc_class_name_NSNavBannerButtonCell + 0x934850E3 (AppKit + 0x0016008f)
# 11 0x93dcc0c4 in .objc_class_name_NSNavBannerButtonCell + 0x93483118 (AppKit + 0x0015e0c4)
# 12 0x93ce4ceb in .objc_class_name_NSNavBannerButtonCell + 0x9339BD3F (AppKit + 0x00076ceb)
# 13 0x93c786fb in .objc_class_name_NSNavBannerButtonCell + 0x9332F74F (AppKit + 0x0000a6fb)
# 14 0x93c70735 in .objc_class_name_NSNavBannerButtonCell + 0x93327789 (AppKit + 0x00002735)
# 15 0x00002a56 in __mh_execute_header + 0x00001A56 (Microsoft Office Setup Assistant + 0x00001a56)
# 16 0x0000297d in __mh_execute_header + 0x0000197D (Microsoft Office Setup Assistant + 0x0000197d)
X86 Thread State:
eax: 0x00000003 ebx: 0x00c4210a ecx: 0x9192d4d3 edx:0x00000008
edi: 0x018a3b10 esi: 0xbffff198 ebp: 0xbffff078 esp:0xbffff030
ss: 0x0000001f eip: 0x00c4215b cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202
Thread 1:
# 1 0x94c6703a in __dispatch_hw_config + 0x94AAA0B2 (libSystem.B.dylib + 0x0002703a)
# 2 0x94c66bf9 in __dispatch_hw_config + 0x94AA9C71 (libSystem.B.dylib + 0x00026bf9)
# 3 0x94c6698a in __dispatch_hw_config + 0x94AA9A02 (libSystem.B.dylib + 0x0002698a)
# 4 0x94c66401 in __dispatch_hw_config + 0x94AA9479 (libSystem.B.dylib + 0x00026401)
# 5 0x94c66246 in __dispatch_hw_config + 0x94AA92BE (libSystem.B.dylib + 0x00026246)
X86 Thread State:
eax: 0x0000016b ebx: 0x94c676a2 ecx: 0xb0102d4c edx:0x94c6703a
edi: 0xa05691ac esi: 0xb0102ec8 ebp: 0xb0102ee8 esp:0xb0102d4c
ss: 0x0000001f eip: 0x94c6703a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 2:
# 1 0x94c408ee in __dispatch_hw_config + 0x94A83966 (libSystem.B.dylib + 0x000008ee)
# 2 0x94ce1338 in __dispatch_hw_config + 0x94B243B0 (libSystem.B.dylib + 0x000a1338)
# 3 0x01725d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x017253e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x0172546c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x01725f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x94c6df39 in __dis
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
Following the installation, each time I launch an Office app, the setup assistant runs to set up my identity and crashes repeatedly so I can't run any of the applications at all. I'm running 10.6.1 on a MacBook Pro and just upgraded a student edition of Office 2008 to the new Business Edition.
Here is the crash log/call tree thru the assistant:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-09-17 15:50:26 -0400
Application Name: Microsoft Office Setup Assistant
Application Bundle ID: com.microsoft.setupassistant
Application Signature: MosA
Application Version: 13.0.0.090609
Crashed Module Name: EntourageLegacy
Crashed Module Version: unknown
Crashed Module Offset: 0x000ea15b
Blame Module Name: EntourageLegacy
Blame Module Version: unknown
Blame Module Offset: 0x000ea15b
Application LCID: 1033
Extra app info: Reg=English Loc=0x0409
Thread 0 crashed:
# 1 0x00c4215b in _SAM_SetMeContactField + 0x0000005F (EntourageLegacy + 0x000ea15b)
# 2 0x01eb697a in _validateStringIsASCII + 0x000007F0 (UserInfo + 0x0000397a)
# 3 0x0000caab in _ImageFromBundlePath + 0x00002CDB (MicrosoftWizard + 0x00003aab)
# 4 0x0000cbd4 in _ImageFromBundlePath + 0x00002E04 (MicrosoftWizard + 0x00003bd4)
# 5 0x93cf514a in .objc_class_name_NSNavBannerButtonCell + 0x933AC19E (AppKit + 0x0008714a)
# 6 0x93dd4891 in .objc_class_name_NSNavBannerButtonCell + 0x9348B8E5 (AppKit + 0x00166891)
# 7 0x93dd033e in .objc_class_name_NSNavBannerButtonCell + 0x93487392 (AppKit + 0x0016233e)
# 8 0x93dcf639 in .objc_class_name_NSNavBannerButtonCell + 0x9348668D (AppKit + 0x00161639)
# 9 0x93e24915 in .objc_class_name_NSNavBannerButtonCell + 0x934DB969 (AppKit + 0x001b6915)
# 10 0x93dce08f in .objc_class_name_NSNavBannerButtonCell + 0x934850E3 (AppKit + 0x0016008f)
# 11 0x93dcc0c4 in .objc_class_name_NSNavBannerButtonCell + 0x93483118 (AppKit + 0x0015e0c4)
# 12 0x93ce4ceb in .objc_class_name_NSNavBannerButtonCell + 0x9339BD3F (AppKit + 0x00076ceb)
# 13 0x93c786fb in .objc_class_name_NSNavBannerButtonCell + 0x9332F74F (AppKit + 0x0000a6fb)
# 14 0x93c70735 in .objc_class_name_NSNavBannerButtonCell + 0x93327789 (AppKit + 0x00002735)
# 15 0x00002a56 in __mh_execute_header + 0x00001A56 (Microsoft Office Setup Assistant + 0x00001a56)
# 16 0x0000297d in __mh_execute_header + 0x0000197D (Microsoft Office Setup Assistant + 0x0000197d)
X86 Thread State:
eax: 0x00000003 ebx: 0x00c4210a ecx: 0x9192d4d3 edx:0x00000008
edi: 0x018a3b10 esi: 0xbffff198 ebp: 0xbffff078 esp:0xbffff030
ss: 0x0000001f eip: 0x00c4215b cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202
Thread 1:
# 1 0x94c6703a in __dispatch_hw_config + 0x94AAA0B2 (libSystem.B.dylib + 0x0002703a)
# 2 0x94c66bf9 in __dispatch_hw_config + 0x94AA9C71 (libSystem.B.dylib + 0x00026bf9)
# 3 0x94c6698a in __dispatch_hw_config + 0x94AA9A02 (libSystem.B.dylib + 0x0002698a)
# 4 0x94c66401 in __dispatch_hw_config + 0x94AA9479 (libSystem.B.dylib + 0x00026401)
# 5 0x94c66246 in __dispatch_hw_config + 0x94AA92BE (libSystem.B.dylib + 0x00026246)
X86 Thread State:
eax: 0x0000016b ebx: 0x94c676a2 ecx: 0xb0102d4c edx:0x94c6703a
edi: 0xa05691ac esi: 0xb0102ec8 ebp: 0xb0102ee8 esp:0xb0102d4c
ss: 0x0000001f eip: 0x94c6703a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 2:
# 1 0x94c408ee in __dispatch_hw_config + 0x94A83966 (libSystem.B.dylib + 0x000008ee)
# 2 0x94ce1338 in __dispatch_hw_config + 0x94B243B0 (libSystem.B.dylib + 0x000a1338)
# 3 0x01725d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x017253e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x0172546c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x01725f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x94c6df39 in __dis