I'd suggest that this indicates a possible corruption of the Word Data key,
which stores the settings of the Options dialog. See
http://www.mvps.org/word/FAQs/AppErrors/MissingMenusEtc.htm
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site:
http://www.mvps.org/word
Hi Suzanne, that worked for some documents but not
others. We have a situation where one user opens up the
documents and whilst the show/hide button is not active
all the marks are showing. I can then go into the same
document and the marks are not showing. This is only
happening with one user. When this user then opens
another word doc it shows these marks. However doing your
instructions below have made other docs ok except for this
one. We have reset the users profile - it seems problem
only relates to this one user - any thoughts? Regards
Wendy