H
Henri Biron
A customer of mine reported a problem yesterday about sending a picture in a
signature. He sends the mail in HTML format and in the security tab all
filters have been disabled.
I've read information about similar problems in this forum and from other
sources. I will try to use the fixes I found today, and apply it on his
computer later today. What i don't understand however and doesn't seem
discussed so far is that if this thing is a local problem, how come that when
he sends such an mail with an empty placeholder to me, I see the same as he
does, the empty place holder. The problem seems propagated. When I use that
mail to
forward or reply, the picture becomes visible like magic, meaning it was
embedded correctly. When I open in his send item box the mail he has send to
me (still showing and empty place holder upon opening, before the forward)
and forwards it, it also becomes suddenly visible. We both work on windows XP
and Outlook 2003 fully updated.
Other times he manages to create a new message with the picture visible too.
It's almost like an on-off situation. One time you get the signature picture,
one time you don't, on his machine and on machines that receives his emails.
The problem also occurs on his machine, when he takes an email he received
with an embedded image (any, not just his signature) and forwards or reply,
while initially visible to mail prepared to be send suddenly shows an empty
place holder at that spot.
Any help to solve that problem is more then welcome.
signature. He sends the mail in HTML format and in the security tab all
filters have been disabled.
I've read information about similar problems in this forum and from other
sources. I will try to use the fixes I found today, and apply it on his
computer later today. What i don't understand however and doesn't seem
discussed so far is that if this thing is a local problem, how come that when
he sends such an mail with an empty placeholder to me, I see the same as he
does, the empty place holder. The problem seems propagated. When I use that
mail to
forward or reply, the picture becomes visible like magic, meaning it was
embedded correctly. When I open in his send item box the mail he has send to
me (still showing and empty place holder upon opening, before the forward)
and forwards it, it also becomes suddenly visible. We both work on windows XP
and Outlook 2003 fully updated.
Other times he manages to create a new message with the picture visible too.
It's almost like an on-off situation. One time you get the signature picture,
one time you don't, on his machine and on machines that receives his emails.
The problem also occurs on his machine, when he takes an email he received
with an embedded image (any, not just his signature) and forwards or reply,
while initially visible to mail prepared to be send suddenly shows an empty
place holder at that spot.
Any help to solve that problem is more then welcome.