Single Quotes Added to Email Address

[rfreschner]

Is there any way to shut off the feature where Outlook adds single quotes
around an email address when replying? While it does not cause any issues
with the delivery of the message, it is annoying to have my responses to
clients split up between addresses with the quotes and addresses without
them. I'm constantly having to look in multiple places to find critical
emails.

 

[Brian Tillman [MVP - Outlook]]

Is there any way to shut off the feature where Outlook adds single quotes
around an email address when replying? While it does not cause any issues
with the delivery of the message, it is annoying to have my responses to
clients split up between addresses with the quotes and addresses without
them. I'm constantly having to look in multiple places to find critical
emails.

It's entirely dependent on how the sender formatted the sending address on
the message to which you are replying. You don't get to choose that.

 

[rfreschner]

Brian - perhaps you can expand on that explanation. What in the format that
I receive would determine that? I receive the email without the quotes, but
they are put on when I reply to it. Just trying to understand.

Rick

 

[Brian Tillman [MVP - Outlook]]

Brian - perhaps you can expand on that explanation. What in the format
that
I receive would determine that? I receive the email without the quotes,
but
they are put on when I reply to it. Just trying to understand.

I believe that if you send a message and type in an address that's a
straight Internet mail address (i.e., (e-mail address removed)), then Outlook adds
apostrophes to a generated "Display As" field, but that doesn't affect the
real address used in the message envelope. If you want all your messages to
collect with the same sender data, just replace the generated Display As
with the Display As you want, like to the one you've defined for the user in
your Contacts folder. Open the message, double-click the address, and put
what you like in the "Display Name" field. Close the dialogue and close the
message. Click Yes when asked if you want to save.

 

[rfreschner]

Brian - Yes, I know you can do that, but it's really a waste of my time. It
would be far better if Outlook didn't change it in the first place or at
least gave one the option. But, thanks for answering the question - it
doesn' appear there is anyway for a user to stop this from happening. I do
appreciate you taking the time to respond.

Rick

 

[Brian Tillman [MVP - Outlook]]

Brian - Yes, I know you can do that, but it's really a waste of my time.
It
would be far better if Outlook didn't change it in the first place or at
least gave one the option. But, thanks for answering the question - it
doesn' appear there is anyway for a user to stop this from happening. I
do
appreciate you taking the time to respond.

In my opinion, Outlook isn't changing anything. It's adding a display name.
Outlook never displays addresses in the To field, only resolved names.

 

[rfreschner]

Brian - I would have to disagree with that statement. If I initiate the
email with the address w/o quotes and the reply comes back to me w/o quotes
and my subsequent reply goes out with quotes, I'd say Outlook is certainly
adding them. I didn't, the respondant didn't so that only leaves Outlook.

Rick

 

[Brian Tillman [MVP - Outlook]]

Brian - I would have to disagree with that statement. If I initiate the
email with the address w/o quotes and the reply comes back to me w/o
quotes
and my subsequent reply goes out with quotes, I'd say Outlook is certainly
adding them. I didn't, the respondant didn't so that only leaves Outlook.

Perhaps I'm confused. When do you see apostrophes (they're not quotes) if,
as you say, you don't see them and the recipient doesn't see them?

 

[rfreschner]

I didn't know it was an apostrophe since they're identical in everything but
meaning to the single quote - you learn something new every day.

Here's the scenario:

I send something to Rick Freschner ([email protected]) and that is what
I see in the To: field.

Rick replies to my email and Rick Freschner ([email protected]) is what
I see in the From: field.

I reply again and 'Rick Freschner' is what I see in the To: field.

This causes the conversation in my Search Folder to be split into 2
conversations - (1) my original email and (2) the reply and all subsequent
emails. Also, if I sort my emails by the To criteria, I have separate
groupings for Rick Freschner and 'Rick Freschner'.

Rick

 

[Brian Tillman [MVP - Outlook]]

I didn't know it was an apostrophe since they're identical in everything
but
meaning to the single quote - you learn something new every day.

Some might call them single quotes, but in the context here, I think they're
apostrophes. Single quotes are really used more when writing, to indicate
quotes around something when it's already within a quoted string: "These are
called 'quotes', he said." I guess I'm picky. Just ignore it.

Here's the scenario:

I send something to Rick Freschner ([email protected]) and that is
what
I see in the To: field.

You have this person in your Contacts and you're seeing the resolved Display
As field.

Rick replies to my email and Rick Freschner ([email protected]) is
what
I see in the From: field.

I reply again and 'Rick Freschner' is what I see in the To: field.

Offhand, I don't recall all of the conditions that control what's in the
recipient field, but it's a combination of factors. I've seen it posted
somewhere, but it was a while back. You might have something in the NK2
cache also affecting this. I'm still not convinced that Outlook is
"changing" what you see, just not using what you expect. It's algorithm for
what gets placed in the recipient field has several choices and it's
choosing something with which you disagree, but the choice you prefer is
still probably in its list of choices. It's just another one has bubbled
up. Try this. Open a new message window and, in the To field, enter the
letter "r". What appears (if anything - you haven't yet stated your Outlook
version that I can see)?

 

[rfreschner]

Yes, if you start typing into a new message you will see both of the
addresses - Rick Freschner and 'Rick Freschner'. As for whether or not
Outlook is changing something, you can split hairs and call it whatever you
like but, if I put in Rick Freschner and the next time I reply it becomes
'Rick Freschner', that's a change to what I had. Bottom line is it's not
what I put in and not what I expect to be there and it causes issues with
finding and consolidating emails. In my book, that's a bad behavior.

Rick

 

[Brian Tillman [MVP - Outlook]]

Yes, if you start typing into a new message you will see both of the
addresses - Rick Freschner and 'Rick Freschner'. As for whether or not
Outlook is changing something, you can split hairs and call it whatever
you
like but, if I put in Rick Freschner and the next time I reply it becomes
'Rick Freschner', that's a change to what I had. Bottom line is it's not
what I put in and not what I expect to be there and it causes issues with
finding and consolidating emails. In my book, that's a bad behavior.

So, delete the one you don't like from the popup list by selecting it with
the arrow keys and pressing Delete.

 

[rfreschner]

I'll give that a shot, but it will probably just show up again at some point.

 

[graham m]

Is there a way I can fix this. The quote is inserted whether I initiate or reply to an email.



Brian Tillman [MVP - Outlook] wrote:

Re: Single Quotes Added to Email Address
08-Oct-08


It's entirely dependent on how the sender formatted the sending address on
the message to which you are replying. You don't get to choose that
--
Brian Tillman [MVP-Outlook]

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[Diane Poremsky [MVP]]

No there is not a way to fix it.

--

Diane Poremsky [MVP - Outlook]



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[Brian Tillman [MVP - Outlook]]

Is there a way I can fix this. The quote is inserted whether I initiate or
reply to an email.

The quotes you see have nothing to do with it. They are not the reason the
messages do not send. You give no details whatsoever, so it's impossible to
say what your problem may be.

 

[david.l.tiffany]

Is there any way to shut off the feature where Outlook adds single quotes
around an email address when replying? While it does not cause any issues
with the delivery of the message, it is annoying to have my responses to
clients split up between addresses with the quotes and addresses without
them. I'm constantly having to look in multiple places to find critical
emails.

I think Brian misunderstands why we are frustrated. The problem is not that the emails are not sending, the problem is we cant find the emails because now we have four different email contacts for one person. It makes searching your email history a HUGE pain.