Slide won't print

D

Dave K.

I have a user with a PowerPoint 2003 presentation. The problem is that it
will print slides 1 - 22 and then hang up in the printer. Slides 22 and 23
will not print. When I remove these two slides the entire presentation will
print. I am at a loss as to what is causing these slide to be prevented from
printing. They are not marked as hidden slides. Any suggestions? Thanks.
 
S

Sonia

If you can open the file and save it to a new name, then delete all but slide 22
and 23 and save it again, I would like to receive a copy. You can send the file
to sonia at soniacoleman dot com.

If the slides can't be shared, you might want to take a close look at the
slides. What's on them? Was the presentation created in PowerPoint 2003, or
another version of PowerPoint? Has the user installed service pack 1 for Office
2003?
 
S

Sonia

Thanks, Dave. The two slides open fine for me and they also print . As you
said in your email, all users have PowerPoint 2003 installed and SP 1 applied.
Have you tried printing the presentation on another system?

Have you tried printing the two slides on your end? If they print fine, then I
guess you need to send me slides 21-23 because maybe it's something in slide 21
that is causing the problem.

What printer are you using? Have you updated the driver from the vendor's
website lately?
 
D

Dave K.

Sonia,

I have tried printing the slides on multiple printers, ( all are various HP
LaserJet printers, 4000, 4200DTN’s, etc.. ), from multiple desktop systems,
always with the same result. The job spools, is sent to the network printer,
then errors out when trying to print. Before I sent you the previous
attachment, I tried to print it here and it error out as described. The
drivers on the printers are current.

The user ended up removing the two slides from her presentation and the
entire PowerPoint printed without any difficulty.

I have also sent you a revised PowerPoint containing slides 21 - 23

Thanks again!
 
S

Sonia

I don't have an answer for you. Maybe it has something to do with the network
printer. The three slides you sent me print fine here on my local printer. The
only thing different about slides 22 and 23 are that they have simple
animations. I don't see anything that would explain the results on your end.
 
G

garfield-n-odie

Not sure if it will help, but you might try turning off print spooling
in Start | Control Panel | Printers | <right-click on your printer> |
Properties | Advanced.
 
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