M
Mike Rogero
All,
In looking around seems Cody and I found the same bug somewhere, most likely last week. Symptoms are that without any changes in mail settings SMTP through Outlook 2002 is no longer able to connect. POP is able to receive and the Hotmail integration is able to send but SMTP to 3 different servers all have problems.
To make things more interesting, I am getting different error results in the window. First I was getting
OL2002: "Error 0x800ccc0f: Connection to the Server Was Interrupted"
Error Message When You Try to Send or Receive an E-Mail Message
There is a KnowledgeBase Article on this problem which points to Antivirus software. I'm likely to point a finger at Norton as last week I replaced Trend 2002 with Norton 2004. However, I followed the KB article to no avail. Then I completely uninstalled Norton, still SMTP is failing, though this time with a new error code.
OL: Error Message: Outlook Is Unable to Connect to Your Outgoing (SMTP) Email Server
Again there is a Knowledge Bank article but the fix did not solve the problem.
To continue to try to track things down I have uninstalled Messenger 6.0 which I also installed last week and reinstalled 4.7, no improvement. I then uninstalled Office completely and reinstalled (Norton and Trend remain uninstalled) but problem persists.
I created a new mail profile and new .pst file. Again, same problem.
While it is a guess the problem seems to lie either with Norton or with the lastest security patch updates which I also ran last week. At this point, while I am able to ping the SMTP server, I can not send.
This is a serious problem and I'm facing a total format and reinstall as uninstalling Office / Messenger / Norton did not help.
Please offer any advice you can.
Mike Rogero
(e-mail address removed) (thank goodness I can still receive....)
System Info - WinXp (Trad Chinese) SP2, Office 2002 (English) SP2 - latest patches all installed.
Messenger 6.0 (changed to 6.1 with no effect), Norton AV 2004, Acrobat 6.0 Try&Buy 30day (also installed last week and possible culprit)
In looking around seems Cody and I found the same bug somewhere, most likely last week. Symptoms are that without any changes in mail settings SMTP through Outlook 2002 is no longer able to connect. POP is able to receive and the Hotmail integration is able to send but SMTP to 3 different servers all have problems.
To make things more interesting, I am getting different error results in the window. First I was getting
OL2002: "Error 0x800ccc0f: Connection to the Server Was Interrupted"
Error Message When You Try to Send or Receive an E-Mail Message
There is a KnowledgeBase Article on this problem which points to Antivirus software. I'm likely to point a finger at Norton as last week I replaced Trend 2002 with Norton 2004. However, I followed the KB article to no avail. Then I completely uninstalled Norton, still SMTP is failing, though this time with a new error code.
OL: Error Message: Outlook Is Unable to Connect to Your Outgoing (SMTP) Email Server
Again there is a Knowledge Bank article but the fix did not solve the problem.
To continue to try to track things down I have uninstalled Messenger 6.0 which I also installed last week and reinstalled 4.7, no improvement. I then uninstalled Office completely and reinstalled (Norton and Trend remain uninstalled) but problem persists.
I created a new mail profile and new .pst file. Again, same problem.
While it is a guess the problem seems to lie either with Norton or with the lastest security patch updates which I also ran last week. At this point, while I am able to ping the SMTP server, I can not send.
This is a serious problem and I'm facing a total format and reinstall as uninstalling Office / Messenger / Norton did not help.
Please offer any advice you can.
Mike Rogero
(e-mail address removed) (thank goodness I can still receive....)
System Info - WinXp (Trad Chinese) SP2, Office 2002 (English) SP2 - latest patches all installed.
Messenger 6.0 (changed to 6.1 with no effect), Norton AV 2004, Acrobat 6.0 Try&Buy 30day (also installed last week and possible culprit)