Some exchange server email didn't sync in entourage

[KenL]

Dear all,

My entourage account synchronize with exchange server. Some of the email
didn't show in "Inbox" & "Junk mail" but I saw those email in iphone and
Outlook web access. And other staff try to forward one of the same topic
message to me, still cannot receive. I try to empty cache and fully
synchronize account again but those email still can't show in entourage. Is
it anything wrong setting in the entourage?
Thank you so much.

Best regards,
KenL

 

[nsandhar]

Are the messages calendar items by any chance? I too am having the same issue. I tried to call Microsoft for support, but was told that I would have to pay a support fee - I don't recall - it was either $150, $200, or $250.

 

[HRC]

same issue here...please help!

 

[CG]

I have this happen on a daily basis. I will move messages to other folders in Entourage, which will not show up when I go to that folder. Occasionally, they will show up in a search, but still are not listed in the folder. If I switch over to Outlook 2007, the messages are there. Emptying the cache will fix it for that moment, but since it takes a very long time to sync with the Exchange server, I try to avoid it.

 

[Corentin Cras-Méneur]

I have this happen on a daily basis. I will move messages to other
folders in Entourage, which will not show up when I go to that folder.
Occasionally, they will show up in a search, but still are not listed in
the folder. If I switch over to Outlook 2007, the messages are there.
Emptying the cache will fix it for that moment, but since it takes a
very long time to sync with the Exchange server, I try to avoid it.

Rebuild your database (hold the option key down as you launch
Entourage).
What you describe look like a corrupted database to me.

Corentin

 

[Ed Kimball]

Rebuild your database (hold the option key down as you launch
Entourage).
What you describe look like a corrupted database to me.

Corentin

Diane has been recommending creating a new Identity rather than rebuilding
the database for Exchange users. A new Identity with the correct Exchange
information will resync the Exchange folders, as I understand the situation.

 

[Corentin Cras-Méneur]

Diane has been recommending creating a new Identity rather than rebuilding
the database for Exchange users. A new Identity with the correct Exchange
information will resync the Exchange folders, as I understand the situation.

That would be even better, it's true.
It's just that you'd lose On my Computer data and categories..

Corentin