Sony Vaio Unable to Scan Photo From HP PSC 950xi Printer/Scanner

[St Nick]

I have a Sony VAIO computer and a HP PSC 950xi Printer/Scanner.

Recently, my computer is unable to import pictures from the HP scanner. I
open up Windows Photo Gallery and click on "import from scanner or camera"
from the "file pull down menu". My scanner is identified in the pop up
window; I click on the import button and the "new scan" dialogue box opens
up. Then when I click on either the "preview" or "scan" button, a dialogue
box opens (after a couple of minutes) that states "An error occured while
setting scanner properties. If another program is scanning, please wait for
it to complete and try again." When I first click on the "scan" button, my
scanner window displays "warming up", then says "scan canceled" when the
'error dialogue box' opens up.

When I click on the scanner icon in the device manager (under "imaging
devices"), it says "This device is working properly."

I used to be able to import scanned pictures, but no longer. I am able to
print documents.

Please advice what to check.

Thank you.

 

[DL]

Tried a driver update from HP?

 

[St Nick]

Yes, I have tried; each time windows determines the driver software for my
device is up to date.

Any other ideas?

 

[Milly Staples [MVP - Outlook]]

Try a hardware group for assistance - this is not an Office problem.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, St Nick asked:

| Yes, I have tried; each time windows determines the driver software
| for my device is up to date.
|
| Any other ideas?
|
|
|
| "DL" wrote:
|
|| Tried a driver update from HP?
||
|| ||| I have a Sony VAIO computer and a HP PSC 950xi Printer/Scanner.
|||
||| Recently, my computer is unable to import pictures from the HP
||| scanner. I open up Windows Photo Gallery and click on "import from
||| scanner or camera" from the "file pull down menu". My scanner is
||| identified in the pop up window; I click on the import button and
||| the "new scan" dialogue box opens
||| up. Then when I click on either the "preview" or "scan" button, a
||| dialogue
||| box opens (after a couple of minutes) that states "An error occured
||| while setting scanner properties. If another program is scanning,
||| please wait for
||| it to complete and try again." When I first click on the "scan"
||| button, my
||| scanner window displays "warming up", then says "scan canceled"
||| when the 'error dialogue box' opens up.
|||
||| When I click on the scanner icon in the device manager (under
||| "imaging devices"), it says "This device is working properly."
|||
||| I used to be able to import scanned pictures, but no longer. I am
||| able to print documents.
|||
||| Please advice what to check.
|||
||| Thank you.