I
iMPACT
My client has a new Dell laptop running XP Pro and Office 2007 Small Business
with Contact Manager (Manager is installed with defaults but not used). It is
shutdown and locked up at night.
Since around Jan 20th, “The spell check is complete†Application popup will
not go away when opening Outlook, Word or Excel (first it was only in Outlook
when replying to an email).
Clicking that box a couple of times will bring up another message,
"Outlook finished checking the selection. Do you want to continue checking
the remainder of the document."
Clicking Yes or No brings us back to the first message.
While this problem is happening, we also cannot get into Proofing options.
A couple of reboots resolves the problem for up to a day, but is almost
always there again the next morning.
I know Safe Mode allowed us to see Proofing, but iirc, the problem still
came back while still in Safe Mode.
There are no errors in the event logs.
We have tried the following:
- Uninstall/Reinstall
- Detect & Repair
- Unchecking all boxes in Proofing
- Renamed Normal.dot
- Renamed frmcache.dat / outcmd.dat
- Renamed a 1.0 folder to 1.0old in the registry
I found several people with the problem but very few with resolutions.
Please help!
Ben
with Contact Manager (Manager is installed with defaults but not used). It is
shutdown and locked up at night.
Since around Jan 20th, “The spell check is complete†Application popup will
not go away when opening Outlook, Word or Excel (first it was only in Outlook
when replying to an email).
Clicking that box a couple of times will bring up another message,
"Outlook finished checking the selection. Do you want to continue checking
the remainder of the document."
Clicking Yes or No brings us back to the first message.
While this problem is happening, we also cannot get into Proofing options.
A couple of reboots resolves the problem for up to a day, but is almost
always there again the next morning.
I know Safe Mode allowed us to see Proofing, but iirc, the problem still
came back while still in Safe Mode.
There are no errors in the event logs.
We have tried the following:
- Uninstall/Reinstall
- Detect & Repair
- Unchecking all boxes in Proofing
- Renamed Normal.dot
- Renamed frmcache.dat / outcmd.dat
- Renamed a 1.0 folder to 1.0old in the registry
I found several people with the problem but very few with resolutions.
Please help!
Ben