Spellcheck in Word / Outlook 2003

T

Trish Denmark

Well, I tried posting this in the Outlook forum, but got no response. Maybe
someone here can help me:

I have a problem with automatic spell-checking turning off in Outlook/Word
2003 (with users that use "check spelling as you type" (set in Word) and
users who use "automatically check spelling before sending" (set in
Outlook), together with check spelling as you type. The spellcheck options
will suddenly stop working/become unchecked. This doesn't seem to happen to
users at the same time, nor does it necessarily happen after a reboot, etc -
no discernable pattern that we can tell.

We have about 50 users (some are on Outlook/Word 2007 and some are on
Outlook/Word 2003 - all run off of an Exchange 2003 server). This problem
only affects a handful of users and all affected users are on Outlook/Word
2003, although it doesn't affect all Outlook /Word 2003 users). Word is set
as the email editor for all users.

We will turn automatic spell-check on for them and then a day or two later,
it stops working. When we go back and check under Options, it is no longer
set (and for those who use both options, both have become unchecked).

We have the latest SP installed on all users. We have checked group
policies and forced a group policy update on these machines, but that
doesn't affect the spellcheck options. We have tried deleting and
reinstalling their Outlook profiles in the hopes that it might be a corrupt
profile, but nothing has worked so far. (Upgrading these users to Office
2007 is not an option at this time, nor is turning off Word as email
editor).

As a side note, we are also having an issue with a few users' signatures
disappearing (well, they're still there, they just get turned off and are no
longer automatically being placed into new messages). This problem has
happened mostly to users with the spellcheck problem - but I have no idea if
it's related.

I am wondering if somehow a corrupted document could be responsible for this
as 5 out of the 6 users affected work closely together in the same
department and would often have reason to work in the same documents -
although the 6th user would have almost no reason to ever share a document
with the other 5.

Any help would be greatly appreciated!
Trish
 
T

Trish Denmark

So any ideas about how to check which document or template could be causing
the problem? I've tried to check their recent file list as soon as possible
when they report spellcheck turning off to see if I can find the probem. Of
course, I'm not really sure what I'm looking forward and my users now know
how to turn spellcheck back on, so I don't always get notified right away.
 

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