spinning pizza when I open Entourage 11.3.6

[ConcernedCitizen]

Something happened when I was checking mail with Entourage, and now it
will not work. Eveytime I open it the Progress pop-up window opnens
about half-way and the dreaded spiining pizza of death starts and
never stops (I have tried up to 30 min with no change), meaning I
cannot check my mail now. Any ideas what to do????


Thank you!
Peter

 

[Allen Watson]

Here is some advice from the Entourage Help Pages
<http://entourage.mvps.org>

Try deleting this file: ~/Library/Preferences/com.microsoft.Entourage.plist

Check for a bad message:

1. A malformed spam message was sent to many people causing the Junk Mail
Filter in Entourage to fail. This is now fixed. Download updates.
2. One new trick with Entourage 2004 is that you can start it up from
default settings - i.e. with Send & Receive All schedule OFF (Manual only) -
by holding down the Shift key at startup - like "Extensions Off" when
starting up your Mac. This allows Entourage to launch without crashing in
situations like this. You could then turn off Preview Pane and check the
server looking for the suspect message.
1. If you have POP accounts, you'd do it by using your Webmail
account or use Allow Online Access in the Options window of the account
settings. Next, select the server icon now appearing in the Folders List and
turn off Preview Pane.
2. If IMAP, Exchange or Hotmail just check your Inbox and folders
affected by rules with Preview Pane turned off.)

Delete the message (which actually marks it for Deletion from the
server), connect to the server (Send & Receive All).