Still: Why do Entourage create by it self new identities!?

[Kh_]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
Email Client: pop

Thank you Diana
Unfortunate it do not help.. I have not moved anything.. At my old computer the it also turned out to be several self-made identities, but it show the same maps and mails..
So I dont know what to do..!?

KH

Before:

 

[Corentin Cras-Méneur]

Thank you Diana Unfortunate it do not help.. I have not moved
anything.. At my old computer the it also turned out to be several
self-made identities, but it show the same maps and mails.. So I dont
know what to do..!?

Did you check in ~/Documents/Microsoft User Data to see if the identity
you want is indeed there (check the size to make sure it's not a dummy
empty identity).

Corentin

 

[Diane Ross]

Unfortunate it do not help.. I have not moved anything.. At my old computer
the it also turned out to be several self-made identities, but it show the
same maps and mails..

I have seen Entourage create a new blank Identity when the old one was so
corrupted that the database file was not recognized.

Examine each Identity in the Finder. Check the database file for date
created, date modified and size.

Examples of a blank database
2004 --> 18.1 MB
2008 --> 23.6 MB
2008 EWS --> 24.2 MB

Delete all the blank ones. It's possible you'll find more than one that
contains data. You can rename in the Finder so you can tell them apart.
Using size and date in the name can be useful while you are sorting all of
this out. You can use Switch Identity under Entourage in the Menu bar if you
want to visually check if the database contains data.

Once you find your data, you'll want to rebuild.

Make a duplicate in the Finder first as additional backup. A rebuild does
make a duplicate, but sometimes in the process the original and backup get
merged resulting in total disaster. It's rare but it happens.

How to rebuild:

<http://www.entourage.mvps.org/database/rebuild.html>

I work with clients if you run into a brick wall and need help.