Switching email accounts

J

John B

Hi,

I'm trying to help my boss use Outlook to access his AOL
account as well as our company account. I have set up a
second account on his machine with no problem, however
the issue arrises when he tries to switch email accounts
from the new email message. It seems that the message
ALWAYS comes from the default account regardless of which
one he chooses. The only way to make the feature work
properly (or sao it seems) is to go into tools-accounts-
etc. and manually switch the default account. Are we
doing something wrong or is this perhaps a known bug? Is
it possible that it's an AOL thing? BTW - AOL is set up
as an IMAP account as required with outgoing mail on port
587.
Thanks, in advance, for your kind assistance.

JohnB
 
D

Diane Poremsky [MVP]

What version and mode of Outlook? See help, about.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/
 
J

John

Diane,
Thanks for responding.
It's Outlook 2003.
I'm not sure what you mean about which mode.
Do you mean unicode vs. non-unicode?
If so, we are running in unicode mode.
Again, any light you can shine on this problem is most
appreciated.
Thanks,

John B
-----Original Message-----
What version and mode of Outlook? See help, about.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote- tips.net/


John B said:
Hi,

I'm trying to help my boss use Outlook to access his AOL
account as well as our company account. I have set up a
second account on his machine with no problem, however
the issue arrises when he tries to switch email accounts
from the new email message. It seems that the message
ALWAYS comes from the default account regardless of which
one he chooses. The only way to make the feature work
properly (or sao it seems) is to go into tools-accounts-
etc. and manually switch the default account. Are we
doing something wrong or is this perhaps a known bug? Is
it possible that it's an AOL thing? BTW - AOL is set up
as an IMAP account as required with outgoing mail on port
587.
Thanks, in advance, for your kind assistance.

JohnB
Click to expand...


.
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D

Diane Poremsky [MVP]

Outlook 2003 doesn't have a mode, but earlier versions did and corporate
mode could only send on the main account.

With Outlook 2003, selecting the account from the Accounts dropdown should
always send it on the correct account.

Is the company account Exchange server? Is he trying to reply to mail that
arrived on the company account using the AOL account? I've had some problems
with it and needed to show the From field and delete my Exchange address
from the from field to send using a different account.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


John said:
Diane,
Thanks for responding.
It's Outlook 2003.
I'm not sure what you mean about which mode.
Do you mean unicode vs. non-unicode?
If so, we are running in unicode mode.
Again, any light you can shine on this problem is most
appreciated.
Thanks,

John B
-----Original Message-----
What version and mode of Outlook? See help, about.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote- tips.net/


John B said:
Hi,

I'm trying to help my boss use Outlook to access his AOL
account as well as our company account. I have set up a
second account on his machine with no problem, however
the issue arrises when he tries to switch email accounts
from the new email message. It seems that the message
ALWAYS comes from the default account regardless of which
one he chooses. The only way to make the feature work
properly (or sao it seems) is to go into tools-accounts-
etc. and manually switch the default account. Are we
doing something wrong or is this perhaps a known bug? Is
it possible that it's an AOL thing? BTW - AOL is set up
as an IMAP account as required with outgoing mail on port
587.
Thanks, in advance, for your kind assistance.

JohnB
Click to expand...


.
Click to expand...
Click to expand...
 
J

John Babec

Diane,

Thanks again for your assistance.
The goofy thing is that even when he selects the AOL account from the
Accounts drop down, it still comes from the default account regardless of
which one he chooses. This is the case in both replies and new emails. We
have experimented with it for hours and always get the same result.

Out company server is a simple POP3 server and the AOL mail server is of
course IMAP.

I just don't get it.

jb


Diane Poremsky said:
Outlook 2003 doesn't have a mode, but earlier versions did and corporate
mode could only send on the main account.

With Outlook 2003, selecting the account from the Accounts dropdown should
always send it on the correct account.

Is the company account Exchange server? Is he trying to reply to mail that
arrived on the company account using the AOL account? I've had some problems
with it and needed to show the From field and delete my Exchange address
from the from field to send using a different account.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


John said:
Diane,
Thanks for responding.
It's Outlook 2003.
I'm not sure what you mean about which mode.
Do you mean unicode vs. non-unicode?
If so, we are running in unicode mode.
Again, any light you can shine on this problem is most
appreciated.
Thanks,

John B
-----Original Message-----
What version and mode of Outlook? See help, about.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote- tips.net/


Hi,

I'm trying to help my boss use Outlook to access his AOL
account as well as our company account. I have set up a
second account on his machine with no problem, however
the issue arrises when he tries to switch email accounts
from the new email message. It seems that the message
ALWAYS comes from the default account regardless of which
one he chooses. The only way to make the feature work
properly (or sao it seems) is to go into tools-accounts-
etc. and manually switch the default account. Are we
doing something wrong or is this perhaps a known bug? Is
it possible that it's an AOL thing? BTW - AOL is set up
as an IMAP account as required with outgoing mail on port
587.
Thanks, in advance, for your kind assistance.

JohnB


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