Sync Service Crash syncing to iCal

  • Thread starter Charles K. Payne IV
  • Start date
C

Charles K. Payne IV

Can someone help?

I have been able to sync Entourage to Address book but cannot get the iCal
sync to work. I have tried all the resets, etc but still get the same error.
I get the Entourage Calendar in iCal but nothing syncs. I am not sure if
this is a OS X problem or Entourage. Any help would be appreciated.

Thanks, Chuck

Here is what the Microsoft sync services crash log says:

**********

Host Name: ckpiv-PowerBook
Date/Time: 2007-02-08 16:29:06.490 -0500
OS Version: 10.4.8 (Build 8L127)
Report Version: 4

Command: Microsoft Sync Services
Path: /Applications/Microsoft Office 2004/Office/Microsoft Sync
Services.app/Contents/MacOS/Microsoft Sync Services
Parent: SyncServer [356]

Version: 060202 (11.2.3)

PID: 358
Thread: 0

Exception: EXC_BREAKPOINT (0x0006)
Code[0]: 0x00000001
Code[1]: 0x9297c120


Thread 0 Crashed:
0 com.apple.Foundation 0x9297c120 _NSRaiseError + 264
1 com.apple.syncservices 0x96151ffc -[ISyncConcreteSession
prepareToPullChangesForEntityNames:beforeDate:] + 332
2 ...soft.entourage.syncservices 0x0001baf8 0x1000 + 109304
3 ...soft.entourage.syncservices 0x00020d20 0x1000 + 130336
4 ...soft.entourage.syncservices 0x000100a4 0x1000 + 61604
5 ...soft.entourage.syncservices 0x00008b0c 0x1000 + 31500
6 ...soft.entourage.syncservices 0x000089b4 0x1000 + 31156

Thread 1:
0 libSystem.B.dylib 0x9000ab48 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000aa9c mach_msg + 60
2 com.microsoft.shmem.bundle 0x013df204 MerpUnregisterCFMFragment
+ 3156
3 libSystem.B.dylib 0x9002b508 _pthread_body + 96

Thread 0 crashed with PPC Thread State 64:
srr0: 0x000000009297c120 srr1: 0x000000000202f030
vrsave: 0x0000000000000000
cr: 0x24002442 xer: 0x0000000000000007 lr: 0x000000009297c0f8
ctr: 0x000000009293e264
r0: 0x0000000000000000 r1: 0x00000000bffff0c0 r2: 0x00000000a293b508
r3: 0x00000000a295fb88
r4: 0x0000000090a4eff0 r5: 0x000000009293d844 r6: 0x00000000bfffecf4
r7: 0x00000000000000ff
r8: 0x00000000bfffece0 r9: 0x0000000000307100 r10: 0x0000000090a3d628
r11: 0x0000000024002442
r12: 0x000000009293e264 r13: 0x0000000000000000 r14: 0x0000000000000000
r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x0000000000030000 r18: 0x00000000003071a0
r19: 0x0000000000030000
r20: 0x0000000000000001 r21: 0x0000000000030000 r22: 0x0000000000000000
r23: 0x0000000000000001
r24: 0x0000000000000000 r25: 0x0000000000000001 r26: 0x0000000000339580
r27: 0x0000000006555900
r28: 0x0000000006510390 r29: 0x00000000a6149988 r30: 0x0000000000399780
r31: 0x000000009297c028

Binary Images Description:
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CFMPriv_NavigationServices
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CFMPriv_CarbonCore
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CFMPriv_SpeechSynthesis
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lue
 
C

Corentin Cras-Méneur

Charles K. Payne IV said:
Can someone help?

I have been able to sync Entourage to Address book but cannot get the iCal
sync to work. I have tried all the resets, etc but still get the same error.
I get the Entourage Calendar in iCal but nothing syncs. I am not sure if
this is a OS X problem or Entourage. Any help would be appreciated.


The SyncService database could be corrupted :-\

First you can use a trick I heard about recently.
On Apple Developer conenction, you can download (for free) a sample
applications called StickyExample.zip
http://developer.apple.com/samplecode/StickiesExample/index.html

Along with the sample application comes a VERY HANDY little application
called Syncrospector.

THis application made by Apple can help you query the state of your sync
services and eventually trigger a slow sync, reset, etc...
Give it a try,

Alternatively, you can try a more drastic approach.

I've had similar problems in the past and managed to correct them by
completely resetting sync services, but that's a tedious process and
it's not risk-free.

The process resets all syncs as if it were the first time ever you sync
anything (including through .Mac or an iPod, phone...).

- quit all apps that sync: Mail, iCal, Entourage, iTunes, Safari,
Yojimbo, Transmit.....

- in the Terminal:
killall SyncServer
rm -rf ~/Library/Application\ Support/SyncServices/*

(this stops the Sync Server process then the second line deletes all
Sync Service data).

then open the .Mac prefpane in the Ssytem preferences adn then re-launch
all apps that sync to make sure they are all properly registered again
in the SyncServices database.

You will most certainly be presented at some point with the usual
conflict-resolver dialogs asking you whether you want to replace .Mac
data with the data from the Mac or the address book with the contacts
from Entrouage, etc.


As I was saying, this is a tedious process.



Corentin
 
C

Charles K. Payne IV

Corentin,

Thanks for the reply. I did go through all the resets several times but to
no avail. After giving up for several hours I remembered seeing in the log
or on the console about "eventname before date" or something to that effect.
I went through my Entourage Events and found an event with no name. I
deleted this blank event and the sync took off and everything came over.

Thanks again for your reply,

Chuck
 
C

Corentin Cras-Méneur

Charles K. Payne IV said:
Corentin,

Thanks for the reply. I did go through all the resets several times but to
no avail. After giving up for several hours I remembered seeing in the log
or on the console about "eventname before date" or something to that effect.
I went through my Entourage Events and found an event with no name. I
deleted this blank event and the sync took off and everything came over.

Thanks again for your reply,

Well I sure am glad you found a solution.
Thanks a lot for posting the solution. It's very good to know that
events without names are problematic for syncs.


Corentin
 
N

narrowfellow

I'm getting a similar crash, with a crash log that looks almost
exactly the same as the OP.
I looked for blank events and could not find any. Do you have any
other recommendations on how to troubleshoot this crash? I know it has
something to do with my particular calendar data, because if I create
a second calendar in entourage and tell it to use that for syncing, it
works just fine.
 
C

Corentin Cras-Méneur

I'm getting a similar crash, with a crash log that looks almost
exactly the same as the OP.
I looked for blank events and could not find any. Do you have any
other recommendations on how to troubleshoot this crash? I know it has
something to do with my particular calendar data, because if I create
a second calendar in entourage and tell it to use that for syncing, it
works just fine.


Does it work fine if you copy all your events fro the calendar with
problems to the ne one?? COuld you isolate the problematic events using
this approach??

Corentin
 

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