Tasks disappeared - how to restore?

M

mrmacman

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: imap

So once again, all my tasks disappeared. Thankfully I made a backup a few days ago - as had been suggested here, I put Entourage in offline mode and duplicated the Identity folder.

But I can't figure out how to restore the tasks from the backup?
 
D

Diane Ross

So once again, all my tasks disappeared. Thankfully I made a backup a few days
ago - as had been suggested here, I put Entourage in offline mode and
duplicated the Identity folder.

But I can't figure out how to restore the tasks from the backup?

Tasks aren't synced to an IMAP account so not sure what would cause this.

Rename the old Identity so you can drag it back to the Office 2008
Identities folder. Use "Switch Identity" under Entourage in the Menu bar.
Under File --> Export select export as Entourage archive (.rge) file but
only check tasks to export. Switch back to your main Identity and import the
..rge file. File --> Import --> Entourage information from an archive or
earlier version. Navigate to the saved .rge file.
 
K

Kerry

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: imap

So once again, all my tasks disappeared. Thankfully I made a backup a few days ago - as had been suggested here, I put Entourage in offline mode and duplicated the Identity folder.

But I can't figure out how to restore the tasks from the backup?

Quick question - are you sync'g w sync services.
 
K

Kerry

I am syncing with the Sync Services. Is there another option?

Your tasks probably disappeared because of sync services. I'm guessing
you have two or more modules for sync turned on in Entourage sync
services prefs. This should be fine but sync services is problematic
and it creates numerous issues for Entourage sync that leads to a lot
of bizarre sync results including affecting tasks.

To workaround this issue only have one module turned on at a time. In
my case I run Calendar sync primarily. When I say want to add or
modify a Contact/s I go into Entourage prefs sync services and turn
off Calendar and turn on Contacts, make my changes be it on the
handheld or wherever, let everything sync and then switch back to
Calendar.

Having one module on at at a time will give you almost 100% reliable
syncs. The only problem is that since this requires human intervention
(switching modules) it is prone to error e.g. leaving two modules on
at a time accidentally.

The way to get this going well is to:

1. Sync all 3 modules as Entourage over writes the Apple apps
2. Turn off all 3 modules for sync'g
3. Turn on just one module say Calendar
4. When you hit OK at the prompt choose combine
5. Anytime you switch modules always choose combine

This should work as I've had good success with it since March of
2008.

It will be nice when sync services is sorted out and people are hoping
Snow Leopard will do this although I did hear from one developer who's
had a heck of a time with sync services (not Microsoft who has too)
that he's not overly optimistic. But, here's hoping.
 
M

mrmacman

Actually, today I figured out how to connect Entourage to my Kerio Mail Server using the Exchange-type accounts instead of IMAP, and am now syncing everything bi-directionally with my iPhone through the Kerio server. An LDAP server syncs my contacts, a CalDAV server syncs my calendar items. Push email. A Kerio script configured Entourage automatically.

I always liked Kerio before, but now I am truly appreciative.
 
M

mrmacman

Actually, today I figured out how to connect Entourage to my Kerio Mail Server using the Exchange-type accounts instead of IMAP, and am now syncing everything bi-directionally with my iPhone through the Kerio server. An LDAP server syncs my contacts, a CalDAV server syncs my calendar items. Push email. A Kerio script configured Entourage automatically.

I always liked Kerio before, but now I am truly appreciative. No more Sync Services tragedies!
 

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