Tell user how to disable attachment blocking in email.

R

Roger

I cannot send photos to my friends and family any more because of your new
email attachment blocking of certain file types. How do I turn that useless
feature off?
 
P

Pat Garard

G'Day Roger,

Useless ya'reckon?

With that kind of attitude, you could find it difficult to get any kind
of help!

Your "friends" saw fit to install it - why not blame them?

Now presuming that you are in the correct News Group, why not
try using a Zip package (WinZip is very good). The normal Outlook
settings will usually allow Zip files through - and it's generally a good
idea anyway since it makes most e-mails smaller (not photos I grant you!).

Of course fine control of attachments can be achieved by installing
the "Attachment & Security Options" addin that can be downloaded
FREE at http://www.slovaktech.com/ - of course you would have to
persuade your friends to install it AND permit your photos through -
I hope that they DON'T, because it really is not safe.
--
Regards,
Pat Garard
Australia
_______________________

PS: Did you scan THIS reply for virus's??????
_____________________________________________
 
R

Roger

Roger said:
I cannot send photos to my friends and family any more because of your new
email attachment blocking of certain file types. How do I turn that useless
feature off?
Click to expand...

To Pat Garard of Australia:

Thank you for your reply. So far it has not helped, but I am still trying.

Believe it or not, I am a security manager for a large fortune 100 company.
I vent on this not because I am ignorant about security issues, but for
Microsoft's blatant disregard for the user by enstalling this feature on
their latest release but then providing no explanation, no helpful
information, no suggestions on how to safely send photos - just nothing.
Customer must either sink or swim. You can't imagine how many people I have
heard who have complained and been frustrated about this new feature. Before
they added it I had no security issues sending photos because I send them
only to known and trusted family and friends and they to me. Now I have a
worse problem than the issue Microsoft was trying to solve. This has become
a classic denial of service for me and my family and friends. And no, none
of my family or friends installed the feature by choice. We (the Microsoft
User) have no choice or capabililty to turn the feature on or off. The fact
that you had to suggest downloading some add-on software to fix the problems
tells me a lot about how good the Microsoft so-called improved security
really is. And using WinZip to compress -- right. Now I must school my 82
year old mother-in-law how to install WinZip and how to use it when she
receives or sends an email with photos. Oh, and by the way, did I scan your
email for virus? You better believe I did. McAfee is set to do it
automatically for both inbound and outbound emails. My complaint is not the
need for the protection but rather the lack of documented information and
suggestions as to how one should now safely send photos, in this new
dangerous cyber world in which we live.
 
B

Brian Tillman

Roger said:
I vent on this not because I am ignorant about security
issues, but for Microsoft's blatant disregard for the user by
enstalling this feature on their latest release but then providing no
explanation, no helpful information, no suggestions on how to safely
send photos - just nothing.
Click to expand...

Aparently you haven't read the applicable articles in the MS Knowledge Base,
then. It is explained and safety methods described.
Oh, and by the way, did I scan your email for
virus? You better believe I did. McAfee is set to do it
automatically for both inbound and outbound emails.
Click to expand...

Not only is this a colossal waste of time, but it can seriously affect how
well your mail connection works. Scanning mail, especially outbound mail
(how would the virus get on you machine undetected in the first place, with
a real-time scanner working?), is pointess.
 
R

Roger

Thank you Brian for taking the time to answer. While it is nice to that MS
has a Knowledge Base, are you telling me that all users who used to send
photos but can't now must research the KB to learn how. While in the mean
time the help information provided with the new release is void of any
information. I just think it is poor business to leave the customer to
flounder. Spending time enjoying the KB research opportunity just doesn't
seem like a likely activity for an 80 year old user who just wants to send
photos like she used to. You still don't seem to get it. One day a user can
send photos, the next day doing the same process the use cannot - and without
any explanation, pop-up note, brief recommended new way to send them
securely. Can't even click on the help button to get any assistance.
Instead the user has to research the MS KB. If that is your answer, then MS
has lost touch with the customer. Not a great way to do business and keep
happy customers.
But, again, thank for taking the time to answer.
 
B

Brian Tillman

Roger said:
If that is your answer,
then MS has lost touch with the customer. Not a great way to do
business and keep happy customers.
Click to expand...

Since I don't work for Microsoft, I wouldn't know.
 
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