Temp Fix to Hanging MS Word

S

Steve Altes

I have been having the same problems all day with Word.
It hangs for about 30 seconds on launch. Takes forever to
open documents, etc.

My wife's worked okay all day. Then she rebooted and had
the same problem I had. So I thought maybe it was
related to the system clock.

I reset the clock on my system to Monday, Jan 5, and Word
works fine. Change the clock to the correct date (Jan 7)
and everything is squirelly again.

This is totally repeatable.

Any thoughts?
 
S

steam3801

I have been having the same problems all day with Word.
It hangs for about 30 seconds on launch. Takes forever to
open documents, etc.

My wife's worked okay all day. Then she rebooted and had
the same problem I had. So I thought maybe it was
related to the system clock.

I reset the clock on my system to Monday, Jan 5, and Word
works fine. Change the clock to the correct date (Jan 7)
and everything is squirelly again.

This is totally repeatable.

Any thoughts?
Click to expand...

Yup - the old problem is back again (Office2000 and NAV2002 were
incompatible for the same following reasons)

It's the Office plug-in option in NAV.

It appears that during the last/recent round of upadtes, a new
navw32.exe was installed by NAV - nothing wrong with that, except it
now causes a clash with Office2xxx

The fix : Open NAV, select Options, choose Miscellaneous and untick
the option to enable Office plug-in

You don't loose any protection from viruses, things are still as safe
as ever (i.e. same level of protection from viruses) - that option is
just an unnecessary burden on your 'puter which you can well do
without.

You know it makes sense.
steam3801
You know it makes sense.
steam3801
 
C

chefk

I had 6 different customers call me on this this morning, this wor
around fixed them all temporarily. Hopefully MS fixes this guy fast.
heard anywhere from 45secs to 5 minutes to open documents.

Mike Chisarik
[email protected]
 
T

The Leet Beagle

I have been experiencing the exact same problem and have come up with
similiar solutions:

Word opens fine when not clicking a .doc to open first.

However, if I click on a .doc it will take Word several seconds to
open. Up to a minute in some cases.

If I disconnect from the Internet, everything works fine.

If I set the system time back to Jan 7th, everything works fine.

If I set the time forward to say, the 27th, it'll sit there for up to
sixty seconds again.

If you open netstat from a cmd prompt with a one second repeater
("netstat 1") you will see that during winword.exe execution a request
is made to sitefinder.verisign.com; interesting.

So, in the sake of some official news surfacing from Microsoft, I would
just set your system time back.

NJK
 
T

The Leet Beagle

Bear with me, but how is unchecking the option still going to provide
the same level of security?

I'm not particulary anti/pro Microsoft or anti/pro NAV, but I'm not
sure that this is the problem. What about changing the date...why does
that work perfectly?

NJK
 
S

steam3801

Bear with me, but how is unchecking the option still going to provide
the same level of security?

I'm not particulary anti/pro Microsoft or anti/pro NAV, but I'm not
sure that this is the problem. What about changing the date...why does
that work perfectly?

NJK
Click to expand...

The Office plug-in of NAV is just an additional layer/level of
security (the same as the option to scan incoming/outgoing emails -
it's not really needed, either). The fact that an up-to-date virus
protection program is running on your computer will still provide you
with the virus infection detection you need, should it happen.

The source of the problem can be traced backed to a Verisign
Temporary/Intermediate CA (certificate of authority) which expired on
the 8 January 2004. Changing your computer's date back to a date
before this "tricks" the certificate into thinking/believing it's not
yet the 8th January 2004 and therefore it hasn't expired.

You know it makes sense.
steam3801
 
S

Suzanne S. Barnhill

This has nothing to do with Microsoft (for once). The problem is that
Symantec's Verisign certificate has expired.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
 
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