The application Microsoft Word quit unexpectedly

[PoppyM]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)

Hi,
I installed Microsoft works earlier today and have just completed two updates. However, after moving word and excel around the tool bar, and now trying to open them I receive the following message;

The application Microsoft word quit unexpectedly. Mac OS X and other applications are not affected. Click relaunch to launch application again.
Click report to see more details or send a report to apple.

I have sent a report to apple and here are the details of the report:
Problem details;
Process: Microsoft Word [112]
Path: /Users/poppymitchell/Desktop/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: ??? (???)
Build Info: Unknown-80409~0
Code Type: X86 (Native)
Parent Process: launchd [63]

Interval Since Last Report: 1625 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 0 sec
Per-App Crashes Since Last Report: 13

Date/Time: 2009-08-30 19:11:46.373 +0100
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: 72D4DCE1-B096-45F0-A410-4C15308B2B37

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
Referenced from: /Users/poppymitchell/Desktop/Microsoft Word.app/Contents/MacOS/Microsoft Word
Reason: image not found

Please can you help me?
thanks

 

[Diane Ross]

I installed Microsoft works earlier today and have just completed two updates.

What two updates? Microsoft or Apple updates? What versions?

Your error was not a Microsoft Error Report but an Apple one. This indicates
problems more at the system level.

1) Verify you have enough free space and Ram on your computer:

<http://www.entourage.mvps.org/faq_topic/performance2.html>

2) Download the combo updater from Apple and run it again rather than using
Software Update. Doing so overwrites potentially problem-causing files.
Combo updaters will install on the same version as they¹re applying‹no need
to roll back or do a clean install.

Leopard:

Mac OS X 10.5.8 Combo Update (For both PowerPC- and Intel-based Macs )
<http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update>

3) Re-install Office 2008 following these directions:

Steps to re-install Office

<http://www.entourage.mvps.org/install/reinstall_steps.html>

Let me know if you continue to have problems.

 

[ScottH]

Hello PoppyM,

According to the error you posted it appears that you have run Word as an Application on the Desktop.

In order for Wrod to run properly, the Word.app file must be in the same location as the Office folder. When this is not the case Word will produce the error you have posted.

To fix this issue you can:
#1 - Run the Word.app from its default location in Applications/Microsoft Office 2008/
#2 - Copy the Office folder from Applications/Microsoft Office 2008/ to the new location of Word.app (which is the desktop in your case)

If you elect to go with #1, you can always create an shortcut to Word on your desktop by:
- Right-click on the Word app
- Select "Make alias"
- Drag the alias to your desktop