"the file "____" is not available"

M

Michael

I recently re-installed my computer, and since then, none
of my files will open and the error message "the file ___
is not available"

ANyone have any idea why?

Thanks
 
G

garfield-n-odie

Hi, Michael. If you are running Norton Antivirus, try disabling the Office Plugin that comes with it by clicking on Start | Programs | Norton | Options | Miscellaneous | uncheck the "Enable Office Plugin" box.
 
G

Guest

We have the corporate edition which does not have an
office plugin. ANy more ideas?

-----Original Message-----
Hi, Michael. If you are running Norton Antivirus, try
Click to expand...
disabling the Office Plugin that comes with it by
clicking on Start | Programs | Norton | Options |
Miscellaneous | uncheck the "Enable Office Plugin" box.
 
G

garfield-n-odie

If you had an older version of Norton installed on your computer, the Office Plugin could still be registered even if you uninstalled the older version of Norton. Search for a file named OFFICEAV.DLL on your computer (include system and hidden files/folders) and note the directory path where it is located. Close all open applications. From Windows, click on Start | Run. In the Open dialog box, type the command (including quotes):

regsvr32 -U "c:\<path>\officeAV.dll"

but replace <path> with the directory path for your officeAV.dll file. Click on OK. You should get the message: "DllUnregisterServer in C:\<path>\OfficeAV.dll succeeded." You only need to run this command once.
 
G

Guest

Thanks so much. It worked. I really appreciate your
time in helping me with this.

Thanks again.

Michael

-----Original Message-----
If you had an older version of Norton installed on your
Click to expand...
computer, the Office Plugin could still be registered
even if you uninstalled the older version of Norton.
Search for a file named OFFICEAV.DLL on your computer
(include system and hidden files/folders) and note the
directory path where it is located. Close all open
applications. From Windows, click on Start | Run. In
the Open dialog box, type the command (including quotes):
regsvr32 -U "c:\<path>\officeAV.dll"

but replace <path> with the directory path for your
Click to expand...
officeAV.dll file. Click on OK. You should get the
 
J

Johnna

Hey, my computer is doint this as well. I can see the
files out there, but I can't get them open. Did you get
any assistance?

Johnna
 
G

garfield-n-odie

Hi, Johnna. If you are running Norton Antivirus, try disabling the Office Plugin that comes with it by clicking on Start | Programs | Norton | Options | Miscellaneous | uncheck the "Enable Office Plugin" box.
 
Top