The setup controller has encountered a problem during install

Discussion in 'Microsoft Office Setup' started by SantistaS, Jan 4, 2009.

  1. SantistaS

    SantistaS Guest

    I have Office Home & Student 2007 and Windows XP SP3 installed.
    When open any Office program, I receive the message:

    "The setup controller has encountered a problem during install. Please
    review the log files for further information on the error."

    I don't know where to find the log files.

    I run the Office Diagnostics and "Setup and Repair", but the error remains.
    Any suggestion?

    SantistaS, Jan 4, 2009
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  2. SantistaS

    Susan Ramlet Guest

    Hi, SantistaS,

    I have seen other references to this error and a suggestion that you may
    want to completely uninstall and re-install Office, as the installer may be
    hung up. One poster had to completely remove Office manually, using these

    Since the repair didn't work, you might want to try the uninstall/install
    Susan Ramlet, Jan 5, 2009
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  3. SantistaS

    SantistaS Guest

    Thanks, Susan,

    I forgot to say, I have Office 2007 trial version only 3 days installed and
    I maintained my old Office 2003, which is working fine.

    In order to fix the problem should I uninstall also Office 2003?
    After uninstall Office 2007, how can I reinstall it? Do I have to download
    it again?

    SantistaS, Jan 5, 2009
  4. SantistaS

    Susan Ramlet Guest

    Not sure, but once you uninstall Office 2007, try to run Office 2003 and see
    if everything works. You may want to repair or re-install it if it doesn't.

    I suspect you may need to re-download the Office 2007 Trial to re-install
    Susan Ramlet, Jan 5, 2009
  5. SantistaS


    Oct 7, 2014
    Likes Received:
    Right click the relevant office shortcut, select the properties, click on the Compatibility tab and uncheck the 'Run this program in compatibility mode for:'.... fixed the problem for me...
    cherie, Oct 7, 2014
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