The setup controller has encountered a problem during install

Discussion in 'Microsoft Office Setup' started by SantistaS, Jan 4, 2009.

  1. SantistaS

    SantistaS Guest

    I have Office Home & Student 2007 and Windows XP SP3 installed.
    When open any Office program, I receive the message:

    "The setup controller has encountered a problem during install. Please
    review the log files for further information on the error."

    I don't know where to find the log files.

    I run the Office Diagnostics and "Setup and Repair", but the error remains.
    Any suggestion?

    DC
     
    SantistaS, Jan 4, 2009
    #1
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  2. SantistaS

    Susan Ramlet Guest

    Hi, SantistaS,

    I have seen other references to this error and a suggestion that you may
    want to completely uninstall and re-install Office, as the installer may be
    hung up. One poster had to completely remove Office manually, using these
    instructions:

    http://support.microsoft.com/kb/928218

    Since the repair didn't work, you might want to try the uninstall/install
    first.
     
    Susan Ramlet, Jan 5, 2009
    #2
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  3. SantistaS

    SantistaS Guest

    Thanks, Susan,

    I forgot to say, I have Office 2007 trial version only 3 days installed and
    I maintained my old Office 2003, which is working fine.

    In order to fix the problem should I uninstall also Office 2003?
    After uninstall Office 2007, how can I reinstall it? Do I have to download
    it again?

    DC
     
    SantistaS, Jan 5, 2009
    #3
  4. SantistaS

    Susan Ramlet Guest

    Not sure, but once you uninstall Office 2007, try to run Office 2003 and see
    if everything works. You may want to repair or re-install it if it doesn't.

    I suspect you may need to re-download the Office 2007 Trial to re-install
    it.
     
    Susan Ramlet, Jan 5, 2009
    #4
  5. SantistaS

    cherie

    Joined:
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    Right click the relevant office shortcut, select the properties, click on the Compatibility tab and uncheck the 'Run this program in compatibility mode for:'.... fixed the problem for me...
     
    cherie, Oct 7, 2014
    #5
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