this action is only valid for products already installed

B

Bob

When I click on a Word or Powerpoint document icon I get a message that "this action is only valid for products already installed". I can "send" the document to WINWORD and it opens, but not for the doubleclick. I've done the winword /r. Uninstalled and re-installed Office and Word separately.

I started with an OEM installed Windows ME with Works 2000. Overlayed Office 2000 Pro (no problems). Overlayed XP Professional Operating System (no problems). Overlayed Office XP Pro (this is when the problem manifested). Uninstalled/Reinstalled XP Pro/Word. Uninstalled XP Pro, installed Office 2000. Problem still existed.

I've been living with this since Office XP Pro. Help!
 
B

Beth Melton

Hi Bob,

Are you able to open Word and PowerPoint files within the application
using File/Open?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


Bob said:
When I click on a Word or Powerpoint document icon I get a message
Click to expand...
that "this action is only valid for products already installed". I
can "send" the document to WINWORD and it opens, but not for the
doubleclick. I've done the winword /r. Uninstalled and re-installed
Office and Word separately.
I started with an OEM installed Windows ME with Works 2000.
Click to expand...
Overlayed Office 2000 Pro (no problems). Overlayed XP Professional
Operating System (no problems). Overlayed Office XP Pro (this is when
the problem manifested). Uninstalled/Reinstalled XP Pro/Word.
Uninstalled XP Pro, installed Office 2000. Problem still existed.
 
B

Bob

Hey Beth! Thanks for the quick response!

Yes, I can open the file withing the application and I have full functionallity. For example, I cannot open a .doc as an attachement, but I can save it, open Word and then do a file open and get it....Bob
 
B

Beth Melton

Hi Bob,

Does this occur only if opening a document from email? For example can
you open a document from your Desktop?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


Bob said:
Hey Beth! Thanks for the quick response!

Yes, I can open the file withing the application and I have full
Click to expand...
functionallity. For example, I cannot open a .doc as an attachement,
but I can save it, open Word and then do a file open and get it....Bob
 
B

Bob

I cannot open a document from a folder view with a double click. I can only open Word documents by opening the Word application and doing a file open.
 
B

Beth Melton

Hi Bob,

If you can't open the documents outside the Word application then that
does indicate a problem with the file association. I know you
indicated you tried the winword /r command but occasionally I find you
need to delete the file association for Word and then recreate it.

- Open an Exploring window
- Go to Tools/Folder Options
- Select the File Types tab
- Locate "Microsoft Word Documents" and delete it. (don't worry - I've
done this 100s of times)
- Restart your computer
- Run the winword /r command

Let us know what you find! :)

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


Bob said:
I cannot open a document from a folder view with a double click. I
Click to expand...
can only open Word documents by opening the Word application and doing
a file open.
 
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