Timeout error 0x8004210A during mail delivery

K

KristenF

I am very new to exchange administration, and have taken over the IT position
at my company. My boss began complaining today about his mail delivery being
exceptionally slow. When I checked the error message that he got, it had the
error code 0x8004210a along with a message saying the server had timed out
waiting for a response from the receiving POP3 server. He received this
message all day, although he was able to receive some messages while the
error displayed.
I've read briefly about degfragmenting the database; is that a good thing to
do in this situation? Any help would be greatly appreciated.
Thank you!
 
J

Jeff Stephenson [MSFT]

What version of Outlook is involved? How are people supposed to get mail
from the Exchange server - are they setting up Exchange accounts, or are you
setting up POP3 accounts to connect (and if so, why?).

If you're using Exchange accounts, your boss may have a POP3 account set up
to get mail from his ISP or somewhere else. If that's the case, the reason
that he received mail was that his Exchange account was working even though
his POP3 account wasn't.
 
A

Alphonse

HTH:
.OL2002: You Receive 0x8004210A, 0x800CCC0B, and 0x8004210B Error Messages
When You Send and Receive E-Mail Message with a POP3 E-Mail
Account(827349) - If you use a Post Office Protocol 3 (POP3) e-mail account
to try to send and receive e-mail messages in Microsoft Outlook 2002, you
may receive one of the following error messages: Task 'smtp server name -
Sending and Receiving' reported error...
http://support.microsoft.com/default.aspx?scid=kb;en-us;827349

..Description of the Outlook 2002 post-Service Pack 2 hotfix package:
September 5, 2003(827149) - Describes the issues that are fixed in the
Outlook 2002 post-Service Pack 2 hotfix package that is dated September 5,
2003.
http://support.microsoft.com/default.aspx?scid=kb;en-us;827149

..How to troubleshoot error messages that you receive when try to send and
receive e-mail in Outlook and in Outlook Express(813514) - Lists various
error messages that you may receive when you send or receive e-mails in
Outlook and in Outlook Express. Discusses the possible causes and subsequent
resolutions.
http://support.microsoft.com/default.aspx?scid=kb;en-us;813514

..Issues that are fixed in Outlook 2002 by Office XP Service Pack 3(836033) -
Describes the issues that are fixed for Outlook 2002 in the Office XP
Service Pack 3 (SP3) release.
http://support.microsoft.com/default.aspx?scid=kb;en-us;836033
 
Top