Word shouldn't 'forget' toolbar changes and switch to the defaults. If
you are encountering this behavior then you also have a problem you
should investigate.
Now, if this occurs after you also encounter a crash then this is
expected behavior. Of course, the crash isn't expected but the loss of
customizations is since those are only written when you exit Word and
do not encounter a crash. Or depending on the customization, if you
force a save to Normal.dot before closing. Customizations stored in
the Registry can not be manually saved - these are saved when you exit
Word.
If you are encountering Word crashing then if you haven't already done
so, create a new post and provide us the details such as the exact
error message, the version of Word you are using and the patches you
have installed.
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
Word FAQ:
http://mvps.org/word
TechTrax eZine:
http://mousetrax.com/techtrax/
MVP FAQ site:
http://mvps.org/