Training costs vs Help desk costs

M

Mark Biederman

We are trying to build the business case to have our Business Units, BU,
provide training upfront for their upgrade from Office 2000 to Office 2007.
We have a theory that if a BU does not do training at an adequate level they
will see a 2X, 3X or more increase in their support calls and therefore their
support costs. Does anyone have data or experiences to support this theory?
 
B

Bob I

My experience is that it has a LOT to do with capability of the people
that are being upgraded. Some people will press F1, others have no idea
that F1 exists.
 
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