Outlook Web Access (web view of your exchange mailbox)? Does the DL show up
as an attachment?
You cannot use drag and drop with OWA,
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question:
http://support.microsoft.com/KB/555375
After furious head scratching, Ken asked:
| "Russ Valentine [MVP-Outlook]" wrote:
|
|| Your message format should be set to RTF when you create the message
|| to
|| which you attach the DL. Are you doing that? Is the message still
|| being
|| received as HTML?
|| Make sure no one is running any email AV scanning when you do this.
||
|| --
|| Russ Valentine
|| [MVP-Outlook]
|| |||
|||
||| "Russ Valentine [MVP-Outlook]" wrote:
|||
|||| Doesn't sound like the DL was actually attached as an Outlook
|||| Item. If it were, it would not launch a message window. State how
|||| the item was attached.
|||| State what happens when you open the attachment and save it.
|||| --
|||| Russ Valentine
|||| [MVP-Outlook]
|||| ||||| 1. The DL was created manually on a single independent PC.
||||| 2. DL was added to e-mail as an item in 2007
||||| 3. DL was sent and received using rich text
||||| 4. Message recipient received mail with attachments in the normal
||||| attachment
||||| location and NOT the in the e-mail body in 2003
||||| 5. The recipient dragged and dropped this attachment into the
||||| contact tab
||||| and the distribution list did not appear.
||||| 6. An e-mail window did open following the drag drop but no sign
||||| of DL
||||| 7. With a different DL attempt: following drag drop; only one
||||| contact appeared from the DL and not the list
|||||
||||| Any suggestions?
|||||
|||||
|||||
||||
|||| Hi Russ,
|||
||| Thanks for responding.
||| The DL is being attached by opening a new mail and then selecting
||| the drop down next to the paper clip (attachment symbol) and
||| selecting the "item" menu
||| option.
||| When the message is received and I drag and drop it into contacts; a
||| contacts window opens. The window is untitled with nothing in the
||| name field.
||| And e-mail data in the large "notes" area on the bottom right of any
||| contact
||| screen. The E-mail data is "sent....... giving the send date and
||| time" and "subject:...." giving again the subject line from the
||| original mail that was
||| sent.... weird.
|||
||| I must mention that I noticed that despite having word 2003 set as
||| my e-mail
||| editor I am still getting messages in HTML format. I have checked
||| the following 2 check boxes: Use Microsoft word to edit e-mail
||| messages and Use
||| Microsoft word to read Rich text e-mail messages. I am not sure if I
||| should
||| be doing anything else to get those incoming mails into rich text?
|||
||| By the way I had him try and drag and drop the DL into the mail
||| with the same results.
||
|| Message is set to RTF when creating the message to send the DL and
|| yes the message is still being received as HTML.
|
| Russ, I have done a test in creating a DL and sending it to myself
| and it works fine. The people sending it to me use outlook 2007 and I
| use 2003. Not sure if that makes a difference but it is not working.
|
| The sender has outlook configured to use Webaccess to send mail. Is
| this likely to be an issue?
