Trouble opening and saving

T

Trudyr

When trying to open or save files in Word and Excel, the system hangs and I
have to close the program. The only way I can now open files is through
Explorer. I cannot save any new files. I have downloaded all updates.
 
T

Trudyr

I followed it exactly, then restarted the computer, but it still hangs up
when I click on the down arrow to open or save a file in Word and Excel.
 
G

garfield-n-odie [MVP]

Are you sure you followed the instructions correctly? The
http://support.microsoft.com/kb/918165 registry modification
works for most people, but a few users have reported that it does
not fix the problem for them. Two other workarounds are to either:
1. Rename the c:\windows\system32\VERCLSID.EXE file to
something like VERCLSID.OLD. This effectively disables the
http://support.microsoft.com/kb/908531 (MS06-015) update, but
does not uninstall the update. Renaming the VERCLSID.EXE file
will leave your system unprotected against the issue described at
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx .
2. Uninstall the http://support.microsoft.com/kb/908531
(MS06-015) update from Start | Control Panel | Add or Remove
Programs. If automatic updates are enabled on your computer,
then the update may be reinstalled automatically. Uninstalling
the MS06-015 update will leave your system unprotected against
the issue described at
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx .
 
B

Bob I

Do you have any unavailable drives in My Computer? If so r-click on them
and Disconnect them.
 
B

Beth

Try it a second time..my first attempt did not work either but it did the
second time. The only difference was that the second time I copied and pasted
that very long number instead of typing it in. Thanks so much for the help
everyone--it's been a long week!
 
Top