Trouble opening Outlook (Microsoft Office Small Business Edition 2

[DJ]

Hi- I hope you can help me!! I changed my user account settings (for the
logon at the Welcome screen) so that the limited user is now the admin user
and the administration user account that I was using all the time is now the
limited user. I did that hoping to increase the security for the account I
was using most of the time. After logging on for the first time, Outlook has
been problematic. I haven't changed any of the setting there, but the
Business Contact Manager wouldn't open, and now I can't open Outlook at all.
It opens but immediately crashes, and I get this screen:
Business Contact Manager has encountered a problem and needs to close. We
are sorry for the inconvenience.
The is a checkbox wich says, "Restart BCM", which if I don't uncheck gets me
into this unending cycle of opening and crashing.
I've run "Detect and Repair", and no change, and now it opens in SAFE MODE
only, but still crashes.

What should I do to begin to fix this - a full re-install????

THanks for your help!

 

[Raul]

Does the same issue happen if you run the program as an administrator ?

Also can you try creating a new Outlook profile and see if it works ?

 

[DJ]

Hi Raul-
THanks for your quick reply. Yes, I had the same results after resetting my
user to admin account, so yesterday, after reading several posts on this
subject, I backed up my .pst files, and removed the Business Contact Manager
and then reinstalled it. I think it had been corrupted. Now it seems like
it works well, and I just finished re-installing all the updates. I just
have to re-assign Word as my e-mail editor, and it should be all good to go.

Thanks!
DJ

Does the same issue happen if you run the program as an administrator ?

Also can you try creating a new Outlook profile and see if it works ?

--
Regards

Rahul Thomas [MSFT]

Hi- I hope you can help me!! I changed my user account settings (for the
logon at the Welcome screen) so that the limited user is now the admin
user
and the administration user account that I was using all the time is now
the
limited user. I did that hoping to increase the security for the account
I
was using most of the time. After logging on for the first time, Outlook
has
been problematic. I haven't changed any of the setting there, but the
Business Contact Manager wouldn't open, and now I can't open Outlook at
all.
It opens but immediately crashes, and I get this screen:
Business Contact Manager has encountered a problem and needs to close. We
are sorry for the inconvenience.
The is a checkbox wich says, "Restart BCM", which if I don't uncheck gets
me
into this unending cycle of opening and crashing.
I've run "Detect and Repair", and no change, and now it opens in SAFE MODE
only, but still crashes.

What should I do to begin to fix this - a full re-install????

THanks for your help!

 

[Raul Thomas]

That’s good news
--
Regards

Rahul Thomas [MSFT]

Hi Raul-
THanks for your quick reply. Yes, I had the same results after resetting
my
user to admin account, so yesterday, after reading several posts on this
subject, I backed up my .pst files, and removed the Business Contact
Manager
and then reinstalled it. I think it had been corrupted. Now it seems
like
it works well, and I just finished re-installing all the updates. I just
have to re-assign Word as my e-mail editor, and it should be all good to
go.

Thanks!
DJ

Does the same issue happen if you run the program as an administrator ?

Also can you try creating a new Outlook profile and see if it works ?

--
Regards

Rahul Thomas [MSFT]

Hi- I hope you can help me!! I changed my user account settings (for
the
logon at the Welcome screen) so that the limited user is now the admin
user
and the administration user account that I was using all the time is
now
the
limited user. I did that hoping to increase the security for the
account
I
was using most of the time. After logging on for the first time,
Outlook
has
been problematic. I haven't changed any of the setting there, but the
Business Contact Manager wouldn't open, and now I can't open Outlook at
all.
It opens but immediately crashes, and I get this screen:
Business Contact Manager has encountered a problem and needs to close.
We
are sorry for the inconvenience.
The is a checkbox wich says, "Restart BCM", which if I don't uncheck
gets
me
into this unending cycle of opening and crashing.
I've run "Detect and Repair", and no change, and now it opens in SAFE
MODE
only, but still crashes.

What should I do to begin to fix this - a full re-install????

THanks for your help!