Trouble with Normal.dot

[Sheldon]

We have a C# application that we use to populate Word documents with data
from a database, but one user gets this message when he closes the
document...

The file is in use by another application or user. (C:\Documents and
Settings\...\Normal.dot)

Any ideas why? and why only the one?

 

[Terry Farrell]

I suggest that you clear out the user's temp folder (it should be empty when
all applications are closed) and check in the normal.dot folder that there
are no abandoned temp normal.dot files too.

 

[Sheldon]

That didn't seem to do the trick... any other suggestions?

 

[Sheldon]

We had trying doing a repair... before I posted on here... so that won't
help either...

 

[Terry Farrell]

I suspect a problem with his user profile then. Try logging in as the
Administrator on that computer and test.

Terry