trying to load new office xp get error

[Steve Ehle]

Microsoft
I just bought Office xp standard. When loading it I get
error 1312 "crogram files\common files\system\ole db:
already installed. end of instalation. I have spent over
1 hour trying to get on line help from Microsoft or just
send an email to some tec. group but everything is a dead
endand. You support system is a rat mase. I hope you never
need tec help from Mircosoft.

I need help!
steve

 

[Milly Staples [MVP - Outlook]]

What operating system are you trying to install the Office program on? Did
you disable your antivirus program before beginning installation? How much
free space do you have on Drive C:\? Did you have a previous Office
installation on the drive? Did you scandisk and defrag before installing?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer
Steve Ehle <[email protected]> asked:

| Microsoft
| I just bought Office xp standard. When loading it I get
| error 1312 "crogram files\common files\system\ole db:
| already installed. end of instalation. I have spent over
| 1 hour trying to get on line help from Microsoft or just
| send an email to some tec. group but everything is a dead
| endand. You support system is a rat mase. I hope you never
| need tec help from Mircosoft.
|
| I need help!
| steve

 

[Milly Staples [MVP - Outlook]]

Also, you might want to try this KB article (found by simply inputting
"error 1312"):

OFFXP: "Error 1312. Cannot Create the Directory..." Error Message When You
Try to Install Office XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;324845


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer
Steve Ehle <[email protected]> asked:

| Microsoft
| I just bought Office xp standard. When loading it I get
| error 1312 "crogram files\common files\system\ole db:
| already installed. end of instalation. I have spent over
| 1 hour trying to get on line help from Microsoft or just
| send an email to some tec. group but everything is a dead
| endand. You support system is a rat mase. I hope you never
| need tec help from Mircosoft.
|
| I need help!
| steve