Unable to accept appointments

G

gio

In our company we accept appoints sent from other companies. On occasions we
are unable to accept them as the 'Accept' or 'Decline' button is greyed out.
I have tested whether this is due to requesting appointments as basic text
but this does not affect the appointment request.

has anyone had a similar experience and have an idea of what might be
causing this.

Thanks in advance
 
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