Unable to add OWA account to outlook 2007


9

97DT

Hi!

I've got a university OWA account that I want to use outlook 2007 with
I can't manage to get it working, it's come up with various messages
such as outlook has to be closed to add email accounts and that i
cannot connect to the server.

Here's the info I can find on my OWA account:

Mailbox owner: [[email protected]]
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2
Gecko/20100115 Firefox/3.6
Outlook Web Access experience: Basic
User language: English (United Kingdom)
User time zone:
Exchange mailbox address: xxxxxxxxxxxxxxxxxxxxx
Outlook Web Access host address: https://webmail.xxxxxxxx.ac.uk/owa
Outlook Web Access version: 8.2.234.1
Outlook Web Access host name: webmail.xxxxxxxx.ac.uk
Client Access server name: xxxxxx.xxxnet.xxxxxxxx.ac.uk
Exchange Client Access server .NET Framework version: 2.0.50727.3603
Client Access server operating system version: Microsoft Windows N
5.2.3790 Service Pack 2
Client Access server operating system language: en-US
Microsoft Exchange Client Access server version: 8.2.176.0
Client Access server language: en-US
Client Access server time zone: GMT Standard Time
Microsoft Exchange Client Access server platform: 64bit
Mailbox server name: xxxxxx.xxxnet.xxxxxxxx.ac.uk
Mailbox server Microsoft Exchange version: 8.2.176.0
Other Microsoft Exchange server roles currently installed on the Clien
Access server:
Authentication type associated with this Outlook Web Acces
session: Basic
Public logon: No

The user name I use to logon is different my email address, and I pu
that into outlook too.

Here's what I do...

Control panel/mail/new/Microsoft exchange, pop3 imap http/manuall
configure account

Then I enter webmail.xxxxxxxx.ac.uk as the microsoft exchange serve
and my user name. I don't edit any settings. I get a message sayin
"The action cannot be completed. The connection to the microsof
exchange is unavailable. Outlook must be online or connected t
complete this action."

I can't do it with outlook open. So where do I go from here?

Thanks for any help
 
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9

97DT

I don't think I have that... should I install it and try again? Where
can I download it from?

Do you have the Exchange Server installed on your computer???

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"97DT" (e-mail address removed) wrote in message

Hi!

I've got a university OWA account that I want to use outlook 2007
with.
I can't manage to get it working, it's come up with various messages,
such as outlook has to be closed to add email accounts and that it
cannot connect to the server.

Here's the info I can find on my OWA account:

Mailbox owner: [[email protected]]
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2)
Gecko/20100115 Firefox/3.6
Outlook Web Access experience: Basic
User language: English (United Kingdom)
User time zone:
Exchange mailbox address: xxxxxxxxxxxxxxxxxxxxx
Outlook Web Access host address: https://webmail.xxxxxxxx.ac.uk/owa
Outlook Web Access version: 8.2.234.1
Outlook Web Access host name: webmail.xxxxxxxx.ac.uk
Client Access server name: xxxxxx.xxxnet.xxxxxxxx.ac.uk
Exchange Client Access server .NET Framework version: 2.0.50727.3603
Client Access server operating system version: Microsoft Windows NT
5.2.3790 Service Pack 2
Client Access server operating system language: en-US
Microsoft Exchange Client Access server version: 8.2.176.0
Client Access server language: en-US
Client Access server time zone: GMT Standard Time
Microsoft Exchange Client Access server platform: 64bit
Mailbox server name: xxxxxx.xxxnet.xxxxxxxx.ac.uk
Mailbox server Microsoft Exchange version: 8.2.176.0
Other Microsoft Exchange server roles currently installed on the
Client
Access server:
Authentication type associated with this Outlook Web Access
session: Basic
Public logon: No

The user name I use to logon is different my email address, and I put
that into outlook too.

Here's what I do...

Control panel/mail/new/Microsoft exchange, pop3 imap http/manually
configure account

Then I enter webmail.xxxxxxxx.ac.uk as the microsoft exchange server
and my user name. I don't edit any settings. I get a message saying
"The action cannot be completed. The connection to the microsoft
exchange is unavailable. Outlook must be online or connected to
complete this action."

I can't do it with outlook open. So where do I go from here?

Thanks for any help!
 
L

Leonid S. Knyshov // SBS Expert

Hi!

I've got a university OWA account that I want to use outlook 2007 with.
I can't manage to get it working, it's come up with various messages,
such as outlook has to be closed to add email accounts and that it
cannot connect to the server.

Here's the info I can find on my OWA account:

Mailbox owner: [[email protected]]
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2)
Gecko/20100115 Firefox/3.6
Outlook Web Access experience: Basic
User language: English (United Kingdom)
User time zone:
Exchange mailbox address: xxxxxxxxxxxxxxxxxxxxx
Outlook Web Access host address: https://webmail.xxxxxxxx.ac.uk/owa
Outlook Web Access version: 8.2.234.1
Outlook Web Access host name: webmail.xxxxxxxx.ac.uk
Client Access server name: xxxxxx.xxxnet.xxxxxxxx.ac.uk
Exchange Client Access server .NET Framework version: 2.0.50727.3603
Client Access server operating system version: Microsoft Windows NT
5.2.3790 Service Pack 2
Client Access server operating system language: en-US
Microsoft Exchange Client Access server version: 8.2.176.0
Client Access server language: en-US
Client Access server time zone: GMT Standard Time
Microsoft Exchange Client Access server platform: 64bit
Mailbox server name: xxxxxx.xxxnet.xxxxxxxx.ac.uk
Mailbox server Microsoft Exchange version: 8.2.176.0
Other Microsoft Exchange server roles currently installed on the Client
Access server:
Authentication type associated with this Outlook Web Access
session: Basic
Public logon: No

The user name I use to logon is different my email address, and I put
that into outlook too.

Here's what I do...

Control panel/mail/new/Microsoft exchange, pop3 imap http/manually
configure account

Then I enter webmail.xxxxxxxx.ac.uk as the microsoft exchange server
and my user name. I don't edit any settings. I get a message saying
"The action cannot be completed. The connection to the microsoft
exchange is unavailable. Outlook must be online or connected to
complete this action."

I can't do it with outlook open. So where do I go from here?

Thanks for any help!
The fastest solution would be to talk to your university's computing
services department.

This is, in my opinion, not really an Outlook installation question, but
rather a helpdesk ticket specific to your university environment.
--
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
Please vote "helpful" if I helped you :)
 
P

Peter Foldes

Since you do not have Exchange and you want to work within that environment at your
University the look at what Leonid Knyshov posted and implement

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

97DT said:
I don't think I have that... should I install it and try again? Where
can I download it from?

Do you have the Exchange Server installed on your computer???

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"97DT" (e-mail address removed) wrote in message

Hi!

I've got a university OWA account that I want to use outlook 2007
with.
I can't manage to get it working, it's come up with various messages,
such as outlook has to be closed to add email accounts and that it
cannot connect to the server.

Here's the info I can find on my OWA account:

Mailbox owner: [[email protected]]
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2)
Gecko/20100115 Firefox/3.6
Outlook Web Access experience: Basic
User language: English (United Kingdom)
User time zone:
Exchange mailbox address: xxxxxxxxxxxxxxxxxxxxx
Outlook Web Access host address: https://webmail.xxxxxxxx.ac.uk/owa
Outlook Web Access version: 8.2.234.1
Outlook Web Access host name: webmail.xxxxxxxx.ac.uk
Client Access server name: xxxxxx.xxxnet.xxxxxxxx.ac.uk
Exchange Client Access server .NET Framework version: 2.0.50727.3603
Client Access server operating system version: Microsoft Windows NT
5.2.3790 Service Pack 2
Client Access server operating system language: en-US
Microsoft Exchange Client Access server version: 8.2.176.0
Client Access server language: en-US
Client Access server time zone: GMT Standard Time
Microsoft Exchange Client Access server platform: 64bit
Mailbox server name: xxxxxx.xxxnet.xxxxxxxx.ac.uk
Mailbox server Microsoft Exchange version: 8.2.176.0
Other Microsoft Exchange server roles currently installed on the
Client
Access server:
Authentication type associated with this Outlook Web Access
session: Basic
Public logon: No

The user name I use to logon is different my email address, and I put
that into outlook too.

Here's what I do...

Control panel/mail/new/Microsoft exchange, pop3 imap http/manually
configure account

Then I enter webmail.xxxxxxxx.ac.uk as the microsoft exchange server
and my user name. I don't edit any settings. I get a message saying
"The action cannot be completed. The connection to the microsoft
exchange is unavailable. Outlook must be online or connected to
complete this action."

I can't do it with outlook open. So where do I go from here?

Thanks for any help!
 
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B

Brian Tillman [MVP-Outlook]

I've got a university OWA account that I want to use outlook 2007 with.

You need to speak with the university's IT staff. It's very possible that
they do not allow external access via the Outlook client, only OWA. The IT
staff can tell you how to configure it.
 
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