Unable to apply SP Updates to Office XP Pro Enterprise Edition

[William Bell]

I have an Enterprise Edition of Microsoft Office XP Pro,
which I recently purchased from a reseller, on my
computer.
Despite repeated attempts to applt the SP-1 update I have
been unable, and receive the following error message:
"Error 1328: Error applying patch to file
E:\config.msi\PT24.tmp. It has probably been updated by
other means and can no longer be modified by this patch.
For more information contact patch vendor.
(NOTE: E:\ is the drive on which I have installed MS
Office)

Any assistance that can be furnished in overcoming this
problem would be greatly appreciated.

 

[Bob Buckland ?:-\)]

Hi William,

Using the information in this article
http://support.microsoft.com/?fr=1&kbid=315152
locate the setup logs for Office XP Service Pack1
(SP1) in a subfolder of your Temporary Files folder and see
what the version listed is for Office XP in the log file,
not in the mentioned .INI file (as those can be modified).
(you can get to your temporary files folder by typing %TEMP%
from Start=>Run).

I'm assuming you're enrolled in a MS Volume (Enterprise) License
program (http://microsoft.com/licensing).
If the version of Office XP Professional + Front Page
shown in that log file is 10.2627.0 then it is
an edition not sold by Microsoft
(FWIW, MS doesn't have software for retail customers
that is sold in CD only form) and the MS supported
method for solving the problem is as listed in the
above MS Knowledge Base article.

If it's 10.2627.1 per that log file (not the .ini file)
then it can be a problem with either the MS Installer
or from not first shutting down all other software
utilities and antivirus.
===========
I have an Enterprise Edition of Microsoft Office XP Pro,
which I recently purchased from a reseller, on my
computer.
Despite repeated attempts to applt the SP-1 update I have
been unable, and receive the following error message:
"Error 1328: Error applying patch to file
E:\config.msi\PT24.tmp. It has probably been updated by
other means and can no longer be modified by this patch.
For more information contact patch vendor.
(NOTE: E:\ is the drive on which I have installed MS
Office)

Any assistance that can be furnished in overcoming this
problem would be greatly appreciated. >>
--
Hope that helps,

Bob Buckland ? MS Office Products family MVP
*Courtesy is not expensive and can pay big dividends*

http://go.CompuServe.com/MSOfficeForum?loc=us


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[Bob Buckland ?:-\)]

Hi Chris,

Please see the reply to your separate post on
Office 2000 SP3

========
Hi Bob,
I see you post that same reply every time this question
comes up in the Office XP context. That's great. Is
there any resolution for those of us who have this problem
with Office 2000 (e.g., updating from SR1 to SP3 on
Win98SE)?

Thanks>>