Unable to connect to Microsoft Office online

T

tsc

I have recently started using Word 2003 which is part of Microsoft Office
Professional Edition 2003. When I open the help pane and do a search I
always see 'Unable to connect to Microsoft Office online'. I have followed
up all the leads I can think of and have Googled for the problem. Nothing
so far has worked.

I'd welcome ideas on what might be causing this problem.

Steve
 
P

Pat Garard

G'Day TSC,

Since you can Google, your Internet connection is clearly ok.

Check you firewall settings - Word may be a blocked program.
 
T

tsc

Pat,

Thanks for the suggestion. I have looked for this kind of thing before but
it won't harm to do so again. I suspect it must be some setting of mine
which is too aggressive for Word online help and is stopping it functioning.
Everything else is fine. But I am blowed if I can find it. In my Agnitum
Outpost Firewall I have made WinWord.exe a Trusted Application. And I have
also added WinWord.exe as an exception in my Windows Firewall. Do I need to
include anything else?

Steve
 
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