unable to get Office to run after 6 months - using Vista

[Frustrated Office 2007 User]

Help! After using Office 12 (primarily Word & Excel) for over 6 months with
no problem, I am now getting an error message when I open either program to
the effect that the program has not been installed for this user (I run
everything on a limited account). I have uninstalled and reinstalled Office
12 five times in both the limited user and administrator accounts, and still
get the same error. Cannot use these programs at all, which I need for work.

I have deleted the Opa12.dat file manually since FixIt 50302 did not correct
the problem. Deleting the .dat file also did not fix the problem. This
affects all my Office applications. I desperately need to get Excel and Word
working.

Here is the diagnostic report, which I cannot understand at all. What do I
need to do to get Office 12 running again?

Thanks! Am very frustrated.


Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-MJPW4-TJ282-YJVKQ
Windows Product Key Hash: Xsr8AmU6wG0ITLaMPTkeocxg9gg=
Windows Product ID: 89583-OEM-7359632-21224
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {96825D19-B603-43B7-8342-E3A4336BC849}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6002.vistasp2_gdr.090803-2339
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\mozilla firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Prompt
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Prompt

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{96825D19-B603-43B7-8342-E3A4336BC849}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YJVKQ</PKey><PID>89583-OEM-7359632-21224</PID><PIDType>3</PIDType><SID>S-1-5-21-3786433644-2953589439-1955303730</SID><SYSTEM><Manufacturer>System
manufacturer</Manufacturer><Model>P5E-VM
HDMI</Model></SYSTEM><BIOS><Manufacturer>American Megatrends
Inc.</Manufacturer><Version>0506 </Version><SMBIOSVersion major="2"
minor="4"/><Date>20080428000000.000000+000</Date></BIOS><HWID>DE333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard
Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Enterprise
2007</Name><Ver>12</Ver><Val>28FC33F35A6CED2</Val><Hash>4CnlhOIF2H4I3wTBPNFtfvli1XU=</Hash><Pid>81599-873-0858482-65417</Pid><PidType>1</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12"
Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19"
Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App
Id="1B" Version="12" Result="100"/><App Id="44" Version="12"
Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA"
Version="12"
Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_NSLP channel
Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89583-00146-596-321224-02-1033-6000.0000-1942008
Installation ID: 011164929504363806274240830146268216615021953392096510
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: YJVKQ
License Status: Licensed

HWID Data-->
HWID Hash Current:
OgAAAAIABgABAAEAAQABAAAAAgABAAEAln2eYCAmNs/WowD4AqWI/WT+4l9o3HDb8vRcowZNrFZMWA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC A_M_I_ OEMAPIC
FACP A_M_I_ OEMFACP
HPET A_M_I_ OEMHPET
MCFG A_M_I_ OEMMCFG
OEMB A_M_I_ AMI_OEM
GSCI A_M_I_ GMCHSCI
OSFR A_M_I_ OEMOSFR

 

[Peter Foldes]

You have multiposted this issue. Did you check the answers in the other newsgroups
where you have also posted this same issue. I will repost it here
You have an Office Enterprise and as such you need to contact the IT Dept of the
Company,Educational Institution or Armed Forces from where you purchased it through
the Home Use Program
If the above is not feasible the see below and make sure you have all the
accompanying documents that will be needed. It is a free service for Enterprise VL
customers

Here you will find the Phone numbers and email addresses as to where and whom to
contact about Office Enterprise and your issue.
Scroll down to the bottom of page to North America
https://licensing.microsoft.com/eLicense/L1033/overview.asp


--
Peter

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"Frustrated Office 2007 User" <Frustrated Office 2007
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